Hi there! It sounds like you’re experiencing an issue where your Call Recorder app is only capturing your voice during calls. I’m here to help you with that!

Let's go through a few troubleshooting steps together.

1. Permissions Check: First, ensure that the Call Recorder app has been granted the necessary permissions to access the microphone and phone settings. You can do this by going into your device's Settings > Apps > Call Recorder > Permissions. Make sure permissions for microphone and phone are enabled.

2. Audio Source: Sometimes, the audio source setting within the app can affect what is recorded. Open your Call Recorder app, go to the settings, and look for options related to audio sources. If available, try switching between options such as "Voice Call," "Mic," or "Speaker."

3. Headset or Bluetooth: If you're using a headset or Bluetooth device during calls, they may affect call recording. Try making a call without them to see if the recording improves.

4. Clear Cache: Clear the app cache for the Call Recorder. You can do this in Settings > Apps > Call Recorder > Storage > Clear Cache.

5. Update App: Ensure that you have the latest version of the Call Recorder app. Sometimes bugs are fixed in newer releases, so keeping the app updated is always a good idea.

6. Device-Specific Issues: In some cases, certain devices or operating system versions may limit call recording capabilities due to privacy restrictions. You might want to check specific forums for your device or see if any similar issues have been reported by other users.

If after trying these steps you are still having trouble, it might be helpful to contact our support team at [email protected] for further assistance.

Are you able to try these steps, and do any of them resolve the issue?

recorded my side only >> now does not record at all

It looks like the Call Recorder app has stopped recording calls altogether, which can be a bit concerning. Let’s try to address this issue step by step.

1. Check Permissions Again: Start by ensuring all necessary permissions are still granted to the app. Go to your device's Settings > Apps > Call Recorder > Permissions. Ensure that all the relevant permissions (microphone, phone, storage) are enabled.

2. Restart Your Device: Sometimes, simply restarting your device can resolve temporary glitches with apps.

3. Update the App: Ensure that your Call Recorder app is updated to the latest version, as updates often include bug fixes. Visit the Microsoft Store on your Windows device to check for updates.

4. Check Call Settings: Open the Call Recorder app and review its settings. Look for any options related to call recording that may have been inadvertently changed. You might want to toggle them off and on again.

5. Reinstall the App: If the app is still not recording, you could try uninstalling it and then reinstalling it. This can help if the installation has somehow become corrupted.

6. Audio Port Settings: If your device has multiple audio ports (like external mic or Bluetooth), make sure the proper audio source is selected in the app settings.

7. Test with Different Calls: Try making different types of calls (landline, to a different mobile number, etc.) to see if the problem persists across different scenarios.

8. Device Compatibility: Lastly, some devices can have issues with call recording due to compatibility or privacy restrictions. Check to see if there are known issues with your specific device model when using call recording apps.

If you’ve tried all these steps and the issue still persists, you might want to reach out to our support team at [email protected] for more specialized assistance. They can delve deeper into the issue for you.

Have you had a chance to try these suggestions? Let me know how it goes!

When you say: "Go to your device's Settings > Apps > Call Recorder > ..." do you mean "call recorder" OR do you mean "Cube ARC" OR do you mean "Cube ARC Helper" ?

Thank you for your question! In this case, when I refer to the app in the settings, I am primarily talking about "Cube ACR", which is the main app for call recording. However, it’s also worth checking "Cube ACR Helper" since it assists in enabling some features of Cube ACR.

So when you go to your device’s Settings > Apps, look for "Cube ACR" first. If you're not seeing expected options or behavior, you can also check "Cube ACR Helper" to see if that app's settings are affecting the functionality.

If you’ve already checked both and the issue persists, please let me know, and we can delve deeper into the troubleshooting steps!

That means a lot. What about the source selector, which do you think will work?

When it comes to the source selector in the Cube ACR app, the best option often depends on your specific device and its compatibility with the app. Here are the common options you might see and recommendations based on user experiences:

1. Voice Call: This is a typical setting when you want to record both sides of the conversation. It's worth trying if it hasn't been selected already.

2. Mic: This option might only record audio coming from the microphone. This could result in only one side being recorded (usually your voice), so it’s not the ideal choice for recording both sides.

3. Speaker: This setting can capture audio more broadly, which may work better if you want to hear both parties clearly. It’s worth trying if you have the option, especially in a speakerphone scenario.

4. Auto Selection: If the app has an auto-selection feature for the audio source, it can sometimes be the best choice, as it dynamically chooses the best source during the call.

I recommend starting with the Voice Call or Speaker option, as these tend to yield the best results for recording both sides effectively. After adjusting the source, make a test call to see how it performs.

If you're unsure which setting to choose or if it still doesn't record properly, please let me know, and we can explore additional troubleshooting options! Are you able to try this out and see if it helps?

is there any problem with Android 15 that i need to take care of? (i installed helper already)

Based on the information available, there are a few important considerations regarding call recording on Android 15 that you might want to keep in mind:

1. Compatibility Issues: Users have reported difficulties with call recording features after upgrading to Android 15, particularly related to apps like Google Dialer. Some have noted that call recording may be restricted or completely broken with the update. For example, there have been reports of Google Dialer not recording calls after the upgrade1 and general difficulties with call recording functionality in this version2.

2. Permissions: Make sure the Cube ACR app and the Helper have all necessary permissions. This includes permissions for the microphone and phone, as some users have suggested that audio recordings might fail if permissions are not correctly configured1.

3. Audio Source Problems: There might be limitations in selecting the correct audio source. Users have mentioned recordings may not work properly due to restrictions built into Android 15 regarding audio sources that apps can access2.

4. Check for Updates: Keep an eye on updates for the Cube ACR app. Developers may release patches to address issues caused by the new Android version.

5. Alternative Solutions: If you continue facing issues with call recording on Android 15, consider exploring whether other apps or options are better suited for compatibility with the new operating system1.

If you haven’t tried exploring these considerations yet, it might be worth doing so. If you need help navigating any specific settings or if you encounter problems while trying these steps, just let me know!

Thank you Ms. Green, I hope to make it work.

You're welcome! I hope you can get the Call Recorder app working smoothly. Regarding your question about Android 15, if you encounter ongoing issues related to the version, you might want to take a look at some helpful resources or community discussions:

1. Common Issues: Many users report problems with call recording functionality after upgrading to Android 15. You can check this Google Phone app Community thread for insight into issues others have faced and potential solutions.

2. General Troubleshooting: Here's a troubleshooting guide for call recording issues on Android that might help you find a fix specific to Cube ACR or similar apps.

3. User Experiences: You may also want to view user experiences and advice shared on Reddit about similar issues with call recording, which could provide additional insight into fixes that worked for others facing the same challenges. For instance, check this discussion about troubles with Cube ACR after updates: Cube ACR phone recording problems.

Going through these resources might give you more context on common problems related to Android 15 and possible workarounds. If you still face issues, let me know, and I’ll be here to help! Are you satisfied with the information I've provided?

i've got message: write to storage failed...

It sounds like you’re encountering the "write to storage failed" error while using the Call Recorder app. Let's go through some troubleshooting steps to help resolve this issue:

1. Check Storage Space: The first thing to do is check if your device has enough free storage space. If your storage is nearly full, the app may not be able to save recordings. Go to Settings > Storage and see how much space is available.

2. Clear Cache and Data: Sometimes, clearing the cache and data for the Call Recorder app can resolve writing issues:
- Go to Settings > Apps > Cube ACR (or whichever version of the app you are using).
- Tap on Storage.
- Select Clear Cache and then Clear Data.

3. Set Correct Permissions: Ensure that Cube ACR has the necessary permissions to write to storage. You can verify this by going to:
- Settings > Apps > Cube ACR > Permissions.
Make sure storage permissions are enabled.

4. Reinstall the App: If clearing the cache and data doesn’t work, consider uninstalling and then reinstalling the app. This can help with resolving any corrupted installation issues.

5. Check for App Conflicts: If you have other call recording apps installed, they might conflict with Cube ACR. Try disabling or uninstalling any other recording apps to see if that resolves the issue.

6. File Format & Audio Source: Though less likely, ensure that you’re using a compatible audio format and the correct audio source is selected in settings. You could try switching the audio source to "Voice Call" or "Speaker." This may help the app write to storage correctly.

7. Restart Your Device: A simple restart can sometimes clear temporary glitches.

If these steps don’t resolve the "write to storage failed" error, you may want to check with the Cube ACR support team at [email protected] for advanced troubleshooting options.

Have you been able to go through these suggestions? Let me know how it turns out!

cleared cash and data, rebooted, lots of storage, > still gives storage error which is new. Does not record at all. Before recorded one side only...

Thank you for sharing that information! Since you're still facing the "write to storage failed" error after clearing the cache and data, rebooting, and having sufficient storage space, let’s consider a few more specific options that might help.

1. Verify Storage Permissions: Ensure Cube ACR has full access to storage. Go to Settings > Apps > Cube ACR > Permissions, and confirm that both the Storage and Microphone permissions are granted.

2. Change Default Storage Location: Sometimes, the app may be trying to save recordings to a location that has restrictions. Open Cube ACR and navigate to settings. Check if you can change the storage location for where recordings are saved (for example, moving from internal memory to an SD card, if available).

3. Look for Any Updates: Ensure that both the Cube ACR app and the Cube ACR Helper are updated to the latest versions, as updates often address known bugs or issues, including storage problems.

4. Test with External Storage: If you have an external SD card or USB storage available, try setting Cube ACR to save recordings to that location instead. This could bypass any issues with internal storage.

5. Check for File System Limitations: If you're using any particular file system format on your storage (especially external), ensure it's compatible with recording and unknown file-size limitations. Sometimes certain formats can cause issues.

6. Reinstall Again**: Since you’ve already uninstalled and reinstalled once, you can give it another go. Sometimes the reinstall can fix surprising issues if remnants of previous installations interfere with current ones.

7. Review Community Resources: Some previous users have had similar concerns in forums like the Google Phone app Community and other relevant discussions that may provide solutions tailored to similar situations. This might provide unique insights based on the experiences of other users facing the same problem.

If you’re still unable to record after trying these additional steps, it could be best to reach out directly to support at [email protected] for specialized assistance. They can provide more targeted help.

Let me know how it goes, and if you need further assistance, I’m here to help!

in "permissions" there is no "storage" , Question: is Cube ARC from "Play Store" exactly the same as from "App Mall" ?

Great questions! Let's tackle each one separately:

1. No Storage Permission for Cube ACR: If you don't see a "Storage" permission in the permissions list, it might be due to changes in how permissions are managed in the latest Android versions. The Cube ACR app should inherently have the ability to save recordings without explicitly requiring storage permission listed. Nonetheless, it's crucial that Cube ACR has access to save files in whatever locations it defaults to. Often, ensuring microphone and any general permissions are granted is key to its functionality.

2. Difference Between Play Store and App Mall Versions: Generally, the version of Cube ACR from the Google Play Store is the most commonly used and often kept up-to-date, as it's the official distribution channel for Android apps. The version from "App Mall" or other third-party sources may not be the same and can sometimes be outdated or modified, which might lead to functionality differences, bugs, or security issues. It’s generally safer and more reliable to download apps from the official Play Store to ensure you receive the most reliable updates and features.

If you're still facing issues with Cube ACR or if you suspect you're using an outdated or unsupported version, I highly recommend uninstalling any non-Play Store versions and reinstalling from the Google Play Store.

Let me know if that helps clarify things, or if you have any other questions about the app!

Thank you Ms. Green, I'm going to play with it until it works. There is a built in "call recorder" which may interfere (recorded one side, and asked for giving up privacy to record both - not whi want). I will give it permissions as before. I will also uninstall the app and reinstall it from "play store". The phone itself is great with Xiaomi HyperOS. I will let you know tomorrow how it works out . Thanks

Thank you for the additional context! Since there's a built-in call recorder on your Xiaomi device running HyperOS, it could indeed interfere with Cube ACR. Here are some steps to consider, along with the information I found that may help clarify the situation:

1. Disable Built-in Call Recorder: If you want to use Cube ACR without interference, it’s a good idea to disable or uninstall the built-in call recorder. Look in your phone’s settings under Apps or System Apps to find the built-in call recorder and disable it if possible.

2. Use Cube ACR Permissions: After disabling the built-in version, double-check that Cube ACR has the required permissions again—particularly microphone access and any other permissions that pertain to recording calls.

3. Xiaomi HyperOS Community Feedback: There have been discussions regarding the call recording feature in Xiaomi’s HyperOS. Many users have encountered challenges with recording on this OS version. Check out this discussion on Xiaomi.eu for insights from other users and potential settings to adjust.

4. Tips for Call Recording: Many Xiaomi users have shared tips for optimizing call recording on devices with HyperOS. Here’s a resource discussing various user experiences: Xiaomi Call Recording Tips. It could provide insights that might help you navigate any limitations you're facing.

5. After Reinstalling From Play Store: Once you reinstall Cube ACR from the Play Store, the app should ideally function more smoothly. If you still face issues with permissions, ensure to restart your phone after changes to give them time to take effect.

Since you plan to give these options a try, I believe you’re on the right track! I look forward to hearing how it goes. Please feel free to reach out if you have any more questions or run into issues down the line. Good luck with it!

Thank you Ms. Green - I will let you know about the progress. Have a nice evening. Tx.

You're welcome, and I'm glad to help! As for your question about the built-in call recorder possibly interfering with Cube ACR, you might need to disable or adjust its settings to avoid conflicts since built-in recorders can sometimes limit functionality for third-party apps like Cube ACR. If you're willing to proceed with uninstalling and reinstalling Cube ACR from the Play Store, that should certainly help ensure you're using the most updated and compatible version.

If you’re interested in exploring other call recording options or if you need a comparison, here are a few resources that could help guide your decision:

- Check out this list of the best call recorder apps for Android to see some alternatives that might suit your needs.
- TechRadar has a nice review of various call recording apps as well.

Feel free to reach out if you have any further questions or need more help after you've had a chance to try everything out. Wishing you a pleasant evening as well!