Hi! I understand you're having trouble with the Copper app rewards program around December 1, 2025. I'd like to get a bit more detail to help you better—could you tell me what exactly isn't working? For example, are the rewards not showing up, or are you unable to claim them? Also, have you noticed any error messages or app crashes?

Meanwhile, here are some initial steps we can try to resolve common issues with the Copper app rewards program:

1. Log out and log back in: This can refresh your account and sometimes resolves reward display glitches.

2. Update the Copper app: Make sure you have the latest version installed, as updates can fix bugs affecting the rewards.

3. Clear app cache: In Windows WebKit browsers, clearing the cache and cookies can help if the rewards data isn't loading properly.

4. Restart your device: Sometimes a simple reboot can fix connection or display issues.

5. Check your internet connection: A stable connection is needed to sync rewards correctly.

If these steps don’t work, let me know what you’ve tried so far and any details about your rewards status. That way, I can guide you through more specific troubleshooting or check for any known issues with the Copper rewards program around that date.

Are you able to try these out?

When I tap the app it won't let me complete the streak, it goes back to the original screen and never lets me spin. I've rebooted several times to no avail.

Thanks for those details! Since your app returns to the original screen and prevents you from completing the streak or spinning, despite rebooting, it sounds like the issue might be tied to the app itself rather than your device.

Let’s try these next steps:

1. Log out and log back in to your Copper account within the app. This can refresh your session.
2. If that doesn’t help, delete the Copper app and reinstall it. This often resolves bugs causing the app to freeze or revert screens unexpectedly. Make sure to download the latest version from the official source.
3. Clear browser cache and cookies since you’re on a WebKit-based browser in Windows. This can resolve any old or corrupted data causing the screen to reset when you try to spin.
4. Double-check for any app updates or system updates that might improve stability.

If after these steps it still won’t let you complete the streak or spin, there might be a temporary issue on the server side or a bug with the rewards feature, which may require escalation.

You can find official Copper app troubleshooting tips here: [Copper Help Center] (https://support.copper.com/en/articles/8823322-troubleshooting-issues-with-the-mobile-app) 1.

Would you like me to guide you through reinstalling the app, or have you tried that already?

Why does Copper app revert to the original screen?

Thanks for asking about why the Copper app reverts to the original screen when you try to complete the streak or spin. This kind of behavior often happens due to a session or app data glitch, which causes the app to reset your current action and return you to the starting screen.

Common causes include:

1. Session timeout or login issues: If the app thinks you are logged out or your session expired, it may bounce you back to the home or login screen.
2. Corrupted app cache or data: Sometimes stored temporary data can cause the app to behave unexpectedly.
3. App bugs or outdated version: Running an older version of the app or bugs in the current version can cause the interface to reset unexpectedly.
4. Server-side issues: Occasionally, rewards features rely on server responses, so if there’s a temporary server problem, the app may not proceed as expected.

To fix this, the Copper Help Center recommends:

- Logging out and logging back in to refresh your session.
- Deleting and reinstalling the app to clear any corrupted data.
- Ensuring the app is updated to the latest version available.

Since you are using a WebKit browser on Windows, also clearing your browser cache and cookies can help because cached data might interfere with the app’s behavior in the browser context.

Here is the support reference from the Copper Help Center for troubleshooting similar mobile app issues:
[Troubleshooting issues with the mobile app - Copper Help Center][1]

If the problem persists after those steps, it may be worth checking if there’s a wider server-side issue or reporting this to Copper support for deeper investigation.

Would you like me to guide you step-by-step through clearing cache and reinstalling the app on your system?

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