Hi! I understand you’re running into duplicate recording imports with SpeakApp AI, and it looks like nothing happens the first time you import, which makes it tricky. Let’s work through this together to stop those duplicates.

First, can you tell me a bit about how you’re importing your recordings? Are you importing files from a folder manually or using an automated sync? Also, do you get any confirmation or indication that the import started or completed, or does it just seem like it silently fails the first time?

Meanwhile, here are some steps that usually help with this kind of issue:

1. Check for Import Confirmation: Sometimes the app takes a moment to process imports. After you add recordings, wait a few minutes and refresh the app to see if the recordings have appeared before trying again to avoid accidental duplicates.

2. Look for Duplicate Detection Settings: Some versions of SpeakApp have settings to detect duplicates by matching file names, timestamps, or content hashes. Check under your import preferences if you can enable duplicate detection or “ignore duplicates.”

3. Rename or Organize Your Files: If the app doesn’t detect duplicates automatically, renaming the files or moving imported files to a different folder after import can prevent re-importing the same files.

4. Update the App: Make sure you’re running the latest version of SpeakApp AI. Sometimes these issues are resolved in updates that improve import handling.

5. Clear Import Cache or History: If the app has an import history or cache, clearing it might help reset the process so duplicate imports won’t happen.

6. Manual Workaround: Temporarily move the files you have already imported out of the source folder so they don’t get picked up again.

If you’ve tried any of these steps already, please let me know which ones, so I don’t repeat them and can dig a bit deeper for you. Also, if you want, I can look up any official recommendations from SpeakApp’s FAQ or support for duplicate import handling to make sure you have the most accurate advice.

How does that sound? Are you able to check your import method and preferences first?

yes it is when it looks like nothing is happening and its silent. you then close the app, reopen and try to import the file again. then it's importing it twice. I have deleted the second upload now before transcription so I hope this will preserve my minutes

Thanks for sharing those details. It sounds like the app isn't giving you immediate feedback when importing, so you try again and end up with duplicates. That's good you caught the second upload before transcription — that should help preserve your transcription minutes.

Based on what you're describing and what I've found, SpeakApp AI’s import process may not give instant confirmation, causing confusion around whether the import actually started. Here’s what I'd recommend to try and prevent duplicates going forward:

1. Allow More Time After Starting Import: After you select your file to import, try waiting at least a couple of minutes before closing or reopening the app. Sometimes the import runs in the background without immediate visible progress.

2. Watch for Any Activity Indicators: See if there’s any spinner, progress bar, or notification somewhere in the interface that shows the import is running.

3. Check App Settings for Duplicate Handling: While I didn’t find explicit duplicate import settings in SpeakApp documentation, double-check your import preferences to see if any options mention duplicate detection or file overwrite behavior.

4. Rename or Move Files Post-Import: To be safe, after importing, move the source file out of the import folder or rename it temporarily. That way the app won’t try to import the same file again.

5. Update to the Latest Version: If you aren’t already on the latest SpeakApp AI version, updating might help, as improvements or bug fixes around import handling may have been released.

6. Contact SpeakApp Support: If the silent import problem and duplicates persist, it might be a known issue they can address or provide a workaround for. Here’s their FAQ you might find helpful: SpeakApp AI FAQ

To summarize: give the import some extra time, watch for any confirmation cues, manage your source files carefully, and keep the app updated. Those steps should reduce your chance of duplicates without losing your import work.

Does that help clear up the process for you? Would you like me to walk you through any of those steps?