Hi there! I understand you’ve started having trouble loading the Puzzles section of the Daily Mail app on your iPad since upgrading to iOS 26. That can definitely interrupt your enjoyment of the app. Just to get us started, could you tell me a bit more about what exactly happens when you try to access the Puzzles section? For example, does the app freeze, display an error, or just not load anything at all?

Meanwhile, I can guide you through some initial troubleshooting steps tailored for your iPad running iOS 26:

1. Close and Restart the App: Sometimes, apps need a fresh start after a big OS update. Swipe up from the bottom (or double-click the home button) to see all open apps. Swipe the Daily Mail app off the screen to close it, then tap to open it again.

2. Check for App Updates: Go to the App Store and check if there is a Daily Mail app update. Developers often release updates for compatibility with the latest iOS versions.

3. Clear App Cache (if possible): While iOS doesn’t let you clear cache directly, sometimes deleting and reinstalling the app can help clear up lingering corrupted data.

4. Restart Your iPad: Power it off completely, then turn it back on. This can resolve minor glitches introduced by the new OS.

5. Check Your Internet Connection: A slow or unstable connection might also cause loading issues. Try switching from Wi-Fi to cellular data or vice versa.

If these steps don’t help, there might be specific compatibility issues between the Daily Mail app’s Puzzles section and iOS 26. I didn’t find any official bug reports directly about the Daily Mail app’s Puzzles section with iOS 26, but some apps have faced similar issues after this update. Sometimes, app developers need a short window to release fixes if new iOS features or changes cause trouble.

Could you please try those steps first and let me know how it goes? Also, if you notice any error messages or odd behavior, that info would be super helpful for next steps.

Are you comfortable proceeding with these?

I have tried all the above and the problem remains. Anything else to resolve the incompatibility?

Thanks for letting me know you’ve already tried the basic steps. Since the Puzzles section still won’t load on your iPad with iOS 26, it’s time to dig a bit deeper.

From recent support discussions and user reports, sometimes specific sections within apps like Daily Mail can experience glitches due to either new OS changes or corrupted data within the app’s storage on the device.

Here’s what I recommend next:

1. Check for Account or Subscription Issues:
Log out of the app completely and then log back in. This can refresh your session and clear any account-related glitches that might affect content loading. Also, verify that your subscription or account status is active and not blocked.

2. Delete and Reinstall the Daily Mail App:
Since iOS doesn’t have a direct cache clearing option, uninstalling the app will remove all app data and potentially fix corrupted files causing the puzzle section to fail to load. After reinstalling, try launching and accessing Puzzles again.

3. Reset Network Settings on iPad:
Sometimes network configurations interfere with loading certain content.
- Go to Settings > General > Transfer or Reset iPad > Reset > Reset Network Settings.
- Note: This will erase saved Wi-Fi passwords, so have those handy to reconnect.

4. Check for iOS 26 Updates:
Apple sometimes releases quick patches shortly after a major update. Make sure your iPad’s iOS 26 is fully up to date under Settings > General > Software Update.

5. Contact Daily Mail Technical Support with Details:
If these steps don’t help, this might be a compatibility issue needing developer attention for iOS 26. You can use the app’s built-in feedback form:
- Open the Daily Mail app > Settings > Send Us Feedback > Technical Support
Or email: [email protected]

That way, the team gets direct info to investigate and resolve the Puzzles loading problem.

Could you please try deleting and reinstalling the app at this stage? Let me know if that makes a difference or if you’d like help with resetting your network settings.

Are you satisfied with this approach so far?

I have tried deleting and reinstalling but the issue remains

Thanks for trying the reinstall step and letting me know the issue still continues. Since uninstalling and reinstalling hasn't resolved the Puzzles loading problem on your iPad with iOS 26, it suggests the issue might be deeper within either app compatibility or a network/content delivery problem.

Here's what I recommend next:

1. Reset Network Settings (if you haven't tried already):
Changes in network settings can affect content loading in apps.
- Go to Settings > General > Transfer or Reset iPad > Reset > Reset Network Settings.
Remember this will erase saved Wi-Fi passwords.

2. Check for Any Pending iOS Updates:
Apple often releases patches post-major updates like iOS 26 that might fix unknown bugs.
- Go to Settings > General > Software Update to ensure your iPad is fully updated.

3. Try Accessing Puzzles on a Different Network:
Sometimes network restrictions or DNS issues can cause specific parts of apps to fail. Try using a different Wi-Fi network or switch to cellular data, if available.

4. Contact Daily Mail Support Directly:
Since the issue persists through most standard troubleshooting, contacting the Daily Mail technical team is important. They might be aware of the issue or can escalate it to developers for a fix:
- Use the Daily Mail app > Settings > Send Us Feedback > Technical Support option
- Or email them at: [email protected]

I checked related discussions and couldn't find a ready fix beyond uninstall/reinstall and network troubleshooting for this kind of persistent problem on iOS1 2.

Could you try resetting the network settings and checking for iOS updates next? Let me know if you want guidance on those steps or help contacting support.

Are you satisfied with this plan for now?