[Daily Mail Newspaper] Can’t access comments without screen locking on iPad app

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Steve
5 months ago In Daily Mail Newspaper
Can’t access comments without screen locking on iPad app

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Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

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5 months ago

Hi there! I see you're having trouble accessing the comments on the Daily Mail iPad app because the screen locks and prevents you from viewing them. Let's figure this out together.

To clarify a bit, when you say "screen locking," are you referring to the iPad's automatic screen timeout locking the device, or is it some in-app lock or prompt that appears specifically when you try to open comments? Also, does this happen every time you open comments, or only after some time or certain navigation steps?

Once I understand that more clearly, I can help guide you through the right steps.

Meanwhile, here are some initial tips we can try:

1. Disable any Guided Access or Screen Time restrictions: Sometimes, iPads have Guided Access enabled (triggered by triple-clicking the Home button) which locks the screen or app. Check under Settings > Accessibility > Guided Access to ensure it's off.

2. Check for any ad blockers or content blockers: There have been cases where Daily Mail blocks comments for users with ad blockers enabled, which might cause the app to behave unexpectedly2. Since it's an iPad app, ad blockers can interfere with content loading. Try disabling any content blockers temporarily.

3. Update the app and iPad OS: Sometimes, updates fix bugs. Make sure the Daily Mail app is updated in the App Store, and your iPad OS is current.

4. Log out and back in: If you have an account to access comments, try logging out and logging back in.

Could you let me know if you've tried any of these or provide more details about the "screen locking" you experience? That way, I can tailor the fix better.

Looking forward to your reply!

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