[COROS] Coros app won't open

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Delphine Lever
8 months ago In COROS
Coros app won't open

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Henry Adams

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8 months ago

Hi there! Sorry to hear that the COROS app won't open on your Android device. To help you better, could you tell me if the app crashes immediately when you try to open it, or does it just stay on a loading screen? Also, have you already tried any troubleshooting steps like restarting your phone or reinstalling the app?

While you get back to me, here are some common steps we can try to get the COROS app working again on your Android 10 device:

1. Force Stop the App:
- Go to Settings > Apps > COROS app.
- Tap "Force Stop" to fully close it if it’s running in the background.

2. Clear App Storage and Cache:
- Still in the COROS app info page, tap "Storage & cache."
- Tap "Clear Cache" first, then "Clear Storage" (this will reset app data).

3. Restart Your Phone:
- Turn your phone off and back on to refresh system processes.

4. Check Permissions:
- Ensure the COROS app has the necessary permissions like Location and Bluetooth under Settings > Apps > COROS > Permissions.

5. Update the App:
- Open Google Play Store, search for COROS, and check if there is an update available to install.

If the app still doesn’t open after these steps, it could be related to a bug or compatibility issue related to recent updates or device-specific factors. In that case, you might want to contact COROS support directly or I can help you escalate it.

Let me know what you’ve tried and what behavior you’re seeing, and we’ll take it from there!

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Delphine Lever
8 months ago

The app crashes immediately. I have tried the above to solve issue but I'll try again.

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48 Points 5 Followers
Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

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8 months ago

Thanks for letting me know the app crashes immediately and that you’ve already tried some basic steps. Since it crashes right away, it might be related to corrupted app data, compatibility issues, or even something like a problematic background process.

Here are some additional steps tailored to your situation on Android 10 WebKit:

1. Uninstall and Reinstall the COROS app
- Uninstall the app completely from your device.
- Restart your phone.
- Then, reinstall the latest version of the COROS app from Google Play Store.
Sometimes app files get corrupted and a fresh install can fix that.

2. Check for System Updates
- Go to Settings > System > System updates and make sure your Android 10 OS is fully updated. Sometimes app crashes occur due to incompatibilities fixed by OS patches.

3. Disable Battery Optimization for COROS
- Android can restrict background activity and cause app instability.
- Go to Settings > Apps > COROS > Battery > Battery Optimization
- Find COROS and select “Don’t optimize” or “Allow background activity.”

4. Try Using COROS App in Safe Mode (This disables third-party apps temporary)
- Long press the power button.
- Tap and hold “Power Off” until “Reboot to safe mode” appears, then tap OK.
- Open the COROS app and see if it still crashes. If not, another app may be interfering.

5. Clear Dalvik/ART Cache (Advanced, requires device-specific method)
- This is a system-level cache that can affect app performance but usually requires recovery mode access, which is more advanced.

If after these steps the COROS app still crashes immediately, it might be a known bug that was introduced with recent updates or device-specific. There are reports from COROS users experiencing similar crashes on Reddit, but no clear fix yet beyond reinstalling and waiting for a patch 1.

Would you like me to help you reach out to COROS support directly from here, or try a few more advanced troubleshooting steps together?

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Delphine Lever
8 months ago

Coros app won't open

user
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48 Points 5 Followers
Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

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8 months ago

Thanks for reaching out again about the COROS app not opening on your Android 10 device. You mentioned the app crashes immediately, and you've tried some fixes already, so let’s take a close look at a few targeted steps based on the latest information:

1. Force Stop the COROS App & Clear Storage Again:
- Go to Settings > Apps > COROS.
- Tap "Force Stop."
- Then select "Storage & cache" and tap both "Clear Cache" and "Clear Storage" to reset the app. This wipes potentially corrupted temporary files1.

2. Uninstall & Reinstall the Latest COROS App Version:
- Uninstall COROS completely.
- Reboot your device.
- Reinstall COROS from Google Play to ensure you have the newest version, which may have fixes for crashes1.

3. Check Bluetooth & Permissions:
- Toggle Bluetooth off → wait 30 seconds → toggle it back on.
- Confirm COROS app permissions for Location, Bluetooth, and Storage are enabled in Settings > Apps > COROS > Permissions2.

4. Disable Battery Optimization for the COROS App:
- Battery optimizations can interfere with app startup.
- Go to Settings > Battery > Battery optimization or Apps > Special app access > Battery optimization.
- Select COROS and disable optimization to allow it to run correctly.

5. Try Safe Mode:
- Boot your phone in Safe Mode (hold power button, then long-press Power Off, then tap OK).
- Open COROS app there—if it opens, a third-party app might be conflicting with it3.

If you’ve done all these and it still crashes immediately, it might be a bug linked to Android 10 compatibility or a device-specific issue that COROS developers need to investigate further. I can help you report this issue to COROS support if you want.

Would you like me to assist in reaching out to COROS support, or do you want to try these steps first and let me know the outcome?

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