Hi there! I see you're having trouble with the Novo app not working. Could you please tell me a bit more about what's happening? For example, is the app not opening at all, crashing, freezing, or showing any error messages? Also, have you noticed if this problem started after an update or any particular change? That way, I can guide you better.

While you share that, here are a few basic troubleshooting steps we can try to get started:

1. Restart your device: Sometimes, a simple reboot can clear up temporary glitches.
2. Ensure your Windows 10 system and WebKit browser are fully updated.
3. Clear the browser cache and cookies related to the Novo app, since your device is using WebKit.
4. Try closing the app completely and reopening it.
5. Check your internet connection to see if it’s stable.

If none of those help, I can guide you through more advanced steps or check if there’s an ongoing issue with the Novo app servers. Let me know what you observe!