[Ascension] Only solid gold screen appears when I try to open the app on my iPhone. It will go no further

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M
Mary
7 months ago In Ascension
only solid gold screen appears when I try to open the app on my iPhone. It will go no further

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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7 months ago

Hi there! I see you're having trouble with the Ascension app on your iPhone getting stuck on the solid gold screen and not proceeding further. That must be inconvenient. To help you out, could you tell me if you’ve already tried any steps like restarting your iPhone or reinstalling the app? Also, are you connected to Wi-Fi or cellular data when this happens? This info will help me guide you more precisely.

Meanwhile, here are some simple steps we can try to get started:

1. Force Close the Ascension App:
- On your iPhone with iOS 18.7, swipe up from the bottom and hold to open the app switcher.
- Find the Ascension app and swipe it up off the screen to close it fully.
- Then, reopen the app to see if it moves past the gold screen.

2. Restart Your iPhone:
- Hold the side button and either volume button until "slide to power off" appears.
- Slide to power off, wait about 30 seconds, and then hold the side button again to turn it back on.
- Open the Ascension app and check if it loads correctly.

3. Reinstall the Ascension App:
- Press and hold the Ascension app icon on your home screen until a menu pops up.
- Tap “Remove App” then “Delete App” to uninstall.
- Go to the App Store, search for Ascension, and download it again.
- Launch the app after reinstalling to see if the issue is fixed.

If those don’t help, let me know. We can then check things like app permissions, your account status, or if there’s a server issue affecting the app. I’m here to get this sorted out for you!

Are you comfortable trying these steps and telling me how it goes?

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