Hello! I understand you're having trouble logging into your account on The Spike. Let's work together to figure this out. Could you let me know what specific error message you're seeing when you try to log in? Additionally, have you tried any troubleshooting steps so far? This information will help me assist you better.

whenever i log in, as a new or old account it says "Login Failed"

Thank you for providing more details! When receiving a "Login Failed" message on The Spike, there are a few common issues and solutions we can try. Let’s go through some steps to see if we can resolve this:

1. Check Your Internet Connection: Sometimes, a spotty connection can cause login issues. Make sure you have a stable internet connection.

2. Clear App Cache: The app cache might contain corrupted data. Here’s how to clear it:
- Go to Settings on your Android device.
- Tap on Apps or Application Manager.
- Locate The Spike and select it.
- Tap on Storage and then select Clear Cache.

3. Update the App: Ensure you have the latest version of The Spike:
- Open the Google Play Store.
- Search for The Spike.
- If there's an update available, tap Update.

4. Reinstall the App: If you're still facing issues, try uninstalling and reinstalling The Spike:
- Long press on the app icon and select Uninstall.
- Go back to the Google Play Store, search for The Spike and install it again.

5. Check Server Status: Sometimes login issues can occur if there are server outages. I recommend checking their official social media channels or forums for any announcements.

6. Try Using a Different Account: If you have another account, see if you can log in with that one.

If these steps didn't help, please let me know, and we can explore more advanced solutions together! Are you satisfied with the solution I provided?

i have tried these, they dont work, is it perhaps the difference in device? i use huawei

It sounds like we should consider the possibility that the device you're using could be affecting your login process. Huawei devices can sometimes have unique settings or compatibility issues with certain apps. Here are some specific steps to help troubleshoot your login issues on your Huawei device:

1. Check Permissions: Make sure The Spike app has all the necessary permissions. You can do this by going to Settings > Apps > The Spike > Permissions and ensuring that all relevant permissions are granted (e.g., storage, location).

2. Disable Battery Optimization: Huawei devices often have aggressive battery saving features. Try disabling optimization for The Spike:
- Go to Settings > Battery > App Launch.
- Find The Spike and set it to Manage Manually, then ensure Background Activity is allowed.

3. Reset App Preferences:
- Go to Settings > Apps, tap the three-dot menu in the top right, and select Reset App Preferences. This action won’t erase any app data but will reset preferences, which might help during login.

4. Update Device Software: Make sure your device's software is up to date:
- Go to Settings > System > Software update and check if there are any available updates.

5. Try Another Account: As you mentioned trying both old and new accounts, if you have alternative emails or accounts, attempt to log in with those as well.

If you've gone through all these steps and the issue persists, there might be further compatibility issues between the app and your device. I recommend reaching out directly to The Spike support at [email protected] for detailed assistance.

Are you satisfied with the solution I provided?