Hi! Thanks for reaching out. I want to make sure I understand your issue correctly—is this error happening when you try to upload data in the Spike app on your Android device? Could you tell me more about where exactly you see this message? For example, is it when uploading a project, syncing data, or updating something on the Hub?
In the meantime, a common fix for upload errors with The Spike app is to clear the app cache, as sometimes data stored temporarily can cause upload glitches. Here’s how you can do it on your Android device version 13:
1. Open your device's Settings. 2. Go to Apps & notifications (or just Apps). 3. Find and select the Spike app. 4. Tap Storage & cache. 5. Choose Clear Cache.
After clearing the cache, try uploading again.
If the problem persists, it would help to know if you also tried restarting the app or your device. Also, are you connected via Bluetooth or Wi-Fi during the upload? Sometimes connectivity can cause upload errors.
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Grace Wilson
Grace coordinates cross-functional teams to deliver software on time. She’s also...
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Hi! Thanks for reaching out. I want to make sure I understand your issue correctly—is this error happening when you try to upload data in the Spike app on your Android device? Could you tell me more about where exactly you see this message? For example, is it when uploading a project, syncing data, or updating something on the Hub?
In the meantime, a common fix for upload errors with The Spike app is to clear the app cache, as sometimes data stored temporarily can cause upload glitches. Here’s how you can do it on your Android device version 13:
1. Open your device's Settings.
2. Go to Apps & notifications (or just Apps).
3. Find and select the Spike app.
4. Tap Storage & cache.
5. Choose Clear Cache.
After clearing the cache, try uploading again.
If the problem persists, it would help to know if you also tried restarting the app or your device. Also, are you connected via Bluetooth or Wi-Fi during the upload? Sometimes connectivity can cause upload errors.
Let me know so I can guide you further!