Hi there! Sorry to hear your account is showing a negative experience points value (like -49 million EXP) and that recruiting players isn’t working. That’s definitely unusual. Just to get more context before helping, could you please let me know:

- How long this negative EXP issue has been happening?
- Have you experienced any crashes or errors before this occurred?
- Have you tried logging out and back in or reinstalling the game?
- Is this happening on a particular device or platform?

The negative EXP is likely causing the block on recruiting players because the game expects experience points to be zero or positive for those features to work correctly. Sometimes such negative values can indicate data corruption or syncing issues.

While I wait on your answers, here are a few steps you can try to resolve this:

1. Log out and Log back in: This refreshes your account data from the server.
2. Clear the cache/data of the game: Sometimes leftover corrupted data causes negative values.
3. Check for Game Updates: Ensure your version is the latest, as patches might fix bugs related to EXP and recruiting.
4. Reinstall the game: This resets any corrupted files that might cause the negative EXP display.

If these don't fix it, the problem might be deeper—like a server syncing bug or account-specific data corruption. In that case, I’d recommend reaching out to The Spike support directly via their support email at [email protected] with details of your issue, including your account ID and screenshots if possible.

Let me know if you have tried any of these or if you want me to guide you through any of the steps!

ive had the issue since the spike changed into spike cross and how to clear cache?

Thanks for letting me know the issue started since The Spike changed into Spike Cross. That helps clarify the timing of the problem.

Now, about clearing the cache on your Windows device for the Spike Cross app, it mainly depends on whether you’re using it as a standalone app or via a browser since you mentioned WebKit and Windows 10. Here’s what you can try for both:

### If you’re using Spike Cross as a standalone Windows app:
1. Close the Spike Cross app completely.
2. Press Windows + R keys to open the Run dialog.
3. Type %localappdata% and press Enter.
4. Find the folder related to Spike Cross or The Spike in the list. Sometimes app folders are named after the company or app name.
5. Inside that folder, look for any folder named “Cache” or similar and delete those files or folders.
6. Restart the Spike Cross app and check if the negative EXP issue persists.

### If you’re using Spike Cross through a Web Browser like WebKit-based browsers:
1. Open your browser.
2. Navigate to the settings or options menu (usually three dots or lines on the top right).
3. Find the section for privacy or browsing data.
4. Choose the option to clear cached images and files. Make sure NOT to clear cookies unless you want to log in again.
5. Confirm and clear the cache.
6. Reload Spike Cross and log in again.

Please try these steps and let me know if you’d like me to walk you through any part of the process. If this doesn’t resolve the negative EXP, we can explore more advanced steps next.

it is on mobile

Thanks for that clarification! Since you're using The Spike Cross on mobile, clearing the cache works a bit differently depending on whether you're on Android or iOS. Could you let me know which mobile operating system you’re using? That way I can give you the exact steps.

Meanwhile, here are quick steps for both:

### On Android:
1. Go to Settings on your phone.
2. Tap Apps or Apps & notifications.
3. Find and tap The Spike Cross from the list.
4. Tap Storage & cache.
5. Tap Clear Cache (avoid tapping Clear Data unless you're okay with losing saved info).
6. Restart the game and check if the negative EXP issue is resolved.

### On iOS (iPhone/iPad):
iOS doesn’t have a direct cache clear option per app like Android, so you’d typically:
1. Close the app completely (swipe it away from recent apps).
2. Restart your device.
3. If that doesn’t help, uninstall the app:
- Tap and hold the app icon,
- Select Remove App > Delete App.
4. Reinstall The Spike Cross from the App Store and log back in.

Try these steps and let me know what mobile OS you have or if you want me to guide you through uninstalling and reinstalling as well! That usually helps with odd account display issues like negative EXP.