it loads but after loading when i am about to click to play it closes itself

Hi there! Thanks for reaching out about the Spike app crashing right after it loads and when you try to play something. I want to help get this sorted for you.

To make sure I’m guiding you correctly:
- When you say "play," are you referring to playing a video, audio, or some other content within the Spike app?
- Also, is this happening every time you try to play, or just sometimes?
- Have you noticed any error messages before it closes?
- Are you running the latest version of the Spike app on your Windows 10 device?

Meanwhile, here are some initial steps we can try:

1. Restart Your Device: Sometimes, a fresh start clears temporary glitches.
2. Update the App: Make sure Spike is up to date through the Microsoft Store or the app’s update mechanism. Sometimes older versions have bugs fixed in updates.
3. Check for Windows Updates: Go to Settings > Update & Security > Windows Update, and install any pending updates. This can improve app compatibility.
4. Clear App Cache/Data: If Spike has an option to clear cache or reset, try that. If not, you can try uninstalling and reinstalling the app to reset all data cleanly.
5. Run as Administrator: Right-click the Spike app icon and select "Run as administrator," to ensure it has enough permissions.
6. Check for Conflicting Software: Sometimes antivirus or other apps interfere. You could temporarily disable antivirus and test if the app still crashes.

If these steps don’t help, please get back to me with the details I asked, and we can try more specific advanced troubleshooting.

Are you okay with trying these out first?