Hi! I understand you're seeing a message that My Talking Pet can’t connect to the internet and that the latest app version won’t load on your iPhone with iOS 16.7.10. Let’s get this sorted out together.

To begin, can you tell me if your iPhone is currently connected to Wi-Fi or cellular data? Also, have you tried restarting the app or your phone already?

In the meantime, here’s a step-by-step approach to troubleshoot this issue:

1. Check Internet Connection:
Make sure your iPhone has a stable internet connection. You can try opening a webpage in Safari or another app to confirm connectivity.

2. Restart Your iPhone:
Sometimes a simple restart can clear temporary glitches that block apps from connecting online.

3. Force Close and Reopen the App:
Double-click the Home button (or swipe up from the bottom on Face ID devices) to bring up the app switcher, then swipe My Talking Pet off the screen to close it. Then open the app again.

4. Update the App:
Go to the App Store, tap your profile icon in the top right, then scroll to see if there is an update available for My Talking Pet. If yes, update it.

5. Check for iOS Updates:
Although you’re on a recent iOS version, check for any minor updates by going to Settings > General > Software Update and install if available.

6. Reset Network Settings (if needed):
If the app still can’t connect, resetting network settings may help. Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. This will remove saved Wi-Fi passwords, so have them handy to reconnect.

After these, try opening the app and see if it loads properly.

If you have done any of these steps already, please let me know which ones so I can suggest the next best thing. Also, sometimes service issues on the app’s side cause connectivity problems, so we can check that too if needed.

Are you connected to Wi-Fi or mobile data right now?

I have wi fi ,I restarted phone , cant update app Just spinning. Don’t lose my pet’s videos!

Thanks for the details! I totally understand how important your pet’s videos are, and I’ll help you get the app working again without losing any content.

Since you have Wi-Fi, have restarted your phone, and the update just keeps spinning without completing, this points toward either a connection hiccup with the App Store or possibly a stuck update process.

Here’s what I recommend next:

1. Pause and Resume the App Update:
- On your iPhone Home Screen, locate the My Talking Pet app icon.
- If you see a spinning circle (downloading indicator), tap it once to pause the update, then tap again to resume. Sometimes this jumpstarts the process.

2. Check App Store Connection:
- Open the App Store and try opening a different app’s page.
- If the store page loads fine, your network is likely okay. If not, try signing out and back into the App Store:
Settings > [Your Name] > Media & Purchases > Sign Out, then sign back in.

3. Free Up Space:
- Ensure you have enough free storage on your iPhone since lack of space can block updates. Go to Settings > General > iPhone Storage to check.

4. Reboot and Reconnect Wi-Fi:
- Turn Wi-Fi off and on again via the Control Center or Settings > Wi-Fi.
- Restart the phone again after this.

5. Backup Your Pet’s Videos:
- To make sure your videos are safe before any drastic steps, see if you can open the app and export or save those videos externally (e.g., in your Photos app or cloud storage).
- If the app won’t open at all, try connecting your iPhone to a computer and using iTunes/Finder to back up your device fully. This way, your videos inside the app will be saved as part of the backup.

If these don’t help with the update:

- You might consider uninstalling and reinstalling the app, but only after you ensure your videos are backed up because uninstalling will usually delete app data.
- Alternatively, I can check if there are any known server issues with the app right now that could be causing update and connection problems.

Let me know how the pause/resume goes or if you want help with backing up your videos safely. We'll make sure your furry friend’s memories stay safe! Are you able to open the app at all to access those videos right now?

Steps to ensure app data is not lost during update

Thanks for your patience! To ensure your My Talking Pet app data—especially your pet’s videos—aren’t lost during an update, follow these steps tailored for your iPhone and My Talking Pet:

1. Backup Your iPhone to iCloud or Computer:
Since the app itself doesn’t have an internal backup feature, the safest way to preserve your app data and videos is by backing up your entire iPhone.
- iCloud Backup: Go to Settings > [Your Name] > iCloud > iCloud Backup, then tap Back Up Now. This saves your app data and settings to cloud storage.
- Computer Backup: Connect your iPhone to a Mac or PC with iTunes/Finder and perform a full device backup. This stores everything, including data from apps like My Talking Pet locally on your computer.

2. Check App Settings Within My Talking Pet:
If the app allows exporting videos, try to save your favorite videos to your Photos app or share them to an external storage or cloud service (e.g., iCloud Drive, Google Drive). This is an extra precaution in case of unexpected data loss.

3. Avoid Deleting the App Before Backup:
Don’t uninstall or delete My Talking Pet before you have a successful backup of your iPhone or have exported your videos. Deleting the app will remove all locally stored data tied to it.

4. Update iOS and App When Ready:
After your backup is secured, try updating the app again from the App Store. If update issues continue, you can try deleting and reinstalling the app safely, restoring data from your backup if needed.

This approach ensures your precious pet’s videos stay safe through app updates and device restarts. If you want, I can guide you through making a quick iCloud or computer backup right now. Would you like help with that?

Also, please let me know if you can currently access My Talking Pet to export or save videos manually. We’ll take it step-by-step!