[PolyBuzz] Keeps kicking me off the chat

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Michael
1 year ago In PolyBuzz
Keeps kicking me off the chat

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John Nguyen

Born with a keyboard in one hand and a coffee mug in the other, John carved his...

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1 year ago

Hi there! I understand you're having some trouble with PolyBuzz kicking you off the chat. Let’s work together to figure this out.

First, could you please let me know if this issue occurs consistently or if it's sporadic? Also, are you using any specific feature or chatting with a particular character when you get kicked off? This information will help me provide the best solution for you!

In the meantime, here are a few general troubleshooting steps you can try:

1. Check your internet connection: Ensure that your device is connected to a stable Wi-Fi or mobile data network. You can try switching between Wi-Fi and mobile data to see if that makes a difference.

2. Restart the app: Close the PolyBuzz app completely and then reopen it. This can help refresh the connection.

3. Clear app cache: Go to your device's settings, find the PolyBuzz app, and clear its cache. This can resolve issues caused by temporary files.

4. Update the app: Ensure you're using the latest version of PolyBuzz. You can check for updates in the Google Play Store.

5. Restart your device: Sometimes a simple reboot can fix issues.

If these steps don't help, please let me know what you've tried, and we can dive deeper into more specific troubleshooting!

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