[cred.ai] Can't return to application to finish information input trying to open account

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Nicole Hansard
8 months ago In cred.ai
Can't return to application to finish information input trying to open account

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Emily Roberts

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8 months ago

Hi there! I understand you're having trouble returning to the cred.ai app to finish inputting your information while opening your account. Let me get a bit more info so I can help you better:

1. When you say you can't return to the app, does it freeze, crash, or does it simply redirect you away?
2. Are you trying to go back from a browser or another app screen?
3. Have you already tried closing the app completely and reopening it?
4. Are you entering anything specific, such as your debit card details, that might be causing this?

Sometimes this kind of issue can be related to temporary glitches, app cache, or inconsistencies in the information entered, such as mismatched addresses on your card and app profile.

Here's a suggested step-by-step that usually helps:

1. Force close the cred.ai app on your Android device. You can do this by going to Settings > Apps > cred.ai > Force Stop.
2. Clear the app cache: Settings > Apps > cred.ai > Storage > Clear Cache.
3. Make sure your debit card information matches exactly with the address and details in your cred.ai profile.
4. Restart your phone to refresh system processes.
5. Open the app again and try to continue where you left off.

If the app is opening a web page or browser window for you to input information, make sure when you're done to use the back button or app navigation to return to the main app screen.

If this doesn’t do the trick, please let me know the exact step where it gets stuck or if you receive any error messages, and I can assist with deeper troubleshooting or suggest contacting our support team for account-specific issues.

Does this help? Are you able to get back into the app now?

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