Hi there! I understand you're having trouble opening the Shopkick app. Just to clarify, are you unable to open the app at all on your Windows device through your browser, or is this issue happening on a mobile device? Also, are you seeing any error messages or just nothing happens when you try to open it?

Since you're on Windows 10 with a WebKit-based browser, I can guide you through some initial steps to get it working. Meanwhile, I'll clarify a couple of things with you to make sure we address the right environment.

Could you please let me know:
- Exactly how you're trying to open Shopkick? (via the app on a device, or through a browser on your computer)
- If you have the Shopkick app installed on a mobile device, or if you're accessing it through the Windows browser itself?
- If there were any recent updates or changes before the app stopped opening?

Once I have this info, I can provide precise steps. In the meantime, if you're using the mobile app, common fixes involve restarting the device, clearing the app cache, and checking for updates. If it’s a browser issue, we can try clearing cache and cookies or testing in another browser.

Looking forward to your reply to get this sorted!

on an iphone

Thanks for letting me know you’re using an iPhone! Let’s get you started with the Shopkick app and make sure it’s working properly.

Here’s a simple step-by-step to use the Shopkick app on your iPhone:

1. Download and Install: Make sure you have the Shopkick app installed from the Apple App Store. If it’s already installed, try closing it completely and reopening it.

2. Sign In/Register: Open the app and sign in with your existing account or create a new one by providing your email, name, and setting a password.

3. Enable Location & Bluetooth: For Shopkick to detect nearby stores and award you “kicks” automatically when you walk in, you need to allow the app permission to use your location and Bluetooth. When prompted, make sure to allow these permissions in your iPhone settings.

4. Earn Kicks: Simply walk into participating stores with the Shopkick app open. It will detect signals near the entrance and reward you automatically. You can also scan items, upload receipts, or complete other actions within the app to earn more kicks.

5. Redeem Rewards: Accumulate kicks and redeem them for gift cards or other rewards available in the app.

If your app is not opening at all on your iPhone, try these troubleshooting steps:

- Restart your iPhone.

- Check for app updates in the App Store and install any available.

- If the app still won’t open, try uninstalling it and reinstalling from the App Store.

- Check your iPhone’s available storage—if it’s full, the app might not function properly.

- Make sure your iPhone’s iOS version is up to date.

If after these steps it still doesn't open, please let me know if there are any error messages or specific behaviors you see when trying to launch the app. I’d be happy to guide you further.

Here’s also a helpful article on earning walk-in kicks once your app is up and running: How do I earn walk-in kicks? and some tutorial videos if you want a detailed walkthrough:
- How To Use the Shopkick App | Earn Gift Cards
- Shopkick Tutorial: How To Earn Kicks In Store WITHOUT Purchasing!

Are you satisfied with the solution I provided? Let me know if you need help with any of these steps!

Troubleshooting Shopkick on iPhone

Thanks for asking about troubleshooting the Shopkick app specifically on iPhone. Let me give you some focused steps that users have found helpful for common issues like the app not opening or failing to load properly:

1. Check Internet Connection: Make sure your iPhone is connected to a stable Wi-Fi or cellular network.

2. Restart Your iPhone: Sometimes a simple restart refreshes all processes to fix glitches.

3. Update the Shopkick App: Go to the App Store, check if there’s an update available, and install it. Running the latest version ensures compatibility and bug fixes.

4. Clear App Cache/Data (by Reinstalling): iOS doesn’t have a direct cache clear option, but uninstalling the app and reinstalling it clears temporary data that could cause issues.

5. Check iOS Version: Ensure your iPhone is running the latest iOS version supported by Shopkick. You can check this in Settings > General > Software Update.

6. Verify App Permissions: Make sure Shopkick has permission to use location services and Bluetooth in Settings.

7. App Status: Sometimes the problem could be on Shopkick’s end. Check if the app or servers are down. Since recent reports suggest Shopkick may have shut down operations (as of March 2026), you might want to verify if the app is still officially supported or available1 2.

If all these steps don’t help and the app won’t open or let you log in, it’s possible Shopkick may no longer be operational, which explains sudden non-functionality and removal from the App Store reports. Unfortunately, if that’s the case, there isn’t a fix on the user end.

Can you check if the Shopkick app is still installed and can be updated in the App Store on your iPhone right now? Or do you see any messages about the app being unavailable? I want to be sure before suggesting next steps.

Are you satisfied with this guidance so far? Let me know!

How to update the Shopkick app on iPhone

Great question! Here’s how you can update the Shopkick app on your iPhone:

1. Open the App Store on your iPhone.
2. Tap your profile photo or the My Account button at the top right corner of the screen.
3. Scroll down to the section labeled App Updates.
4. Look for Shopkick in the list of apps with available updates.
5. If Shopkick appears, tap Update next to it to download and install the latest version.

If you don't see Shopkick in the list, it means either it's already up to date or—important to note—the Shopkick app may no longer be supported or available in the App Store1 2.

If Shopkick doesn’t appear at all when you search in the App Store, it’s possible the app has been removed because the company reportedly shut down in early 2026. In that case, updating won’t be possible anymore6.

Would you like me to guide you through checking the app’s availability or suggest alternative rewards apps? Let me know how you’d like to proceed!

Are you satisfied with the solution I provided?