Hi there! I see you're encountering an "Internal Server Error" with the Amazon Relay app. Let's get this sorted out together. To start, could you please tell me if this error happens when you first try to log in, or does it occur when you're trying to access a specific feature or page in the app?

In the meantime, here are some initial steps you can try to resolve the Internal Server Error:

1. Clear your browser cache and cookies. This often helps remove any corrupted data that might cause loading issues.

2. Try opening the Amazon Relay app in an incognito or private browsing window. This disables extensions and cookies, which can interfere.

3. Use a different browser to see if the error persists. Since you're using Windows 10, browsers like Chrome, Firefox, or Edge are good options.

4. Check your internet connection to ensure it’s stable.

If these steps don’t help, let me know if you've tried any of them already, and if so, what happened. Then we can dig deeper or explore account-related issues and more advanced troubleshooting.

Would you like me to walk you through clearing cache and cookies?

yes

Great! Let’s start with clearing your browser cache and cookies on Windows 10 using the WebKit-based browser you have. Here’s a simple step-by-step:

1. Open your browser.
2. Click the menu icon (usually three dots or lines) at the top-right corner.
3. Look for settings or preferences.
4. Find the “Privacy & Security” section.
5. Locate options labeled “Clear browsing data” or “Clear cache and cookies.”
6. Select to clear cached images and files, as well as cookies.
7. Confirm the action and wait for it to complete.
8. Close and reopen the browser, then try accessing the Amazon Relay app again.

If you’d like, I can guide you through it by asking what browser you are exactly using, so the instructions match perfectly.

By the way, since you're interested, the Amazon Relay app offers helpful features like navigation on truck-friendly routes, with lane guidance, notifications for load pickups and cancellations, and real-time scheduling updates. It really helps drivers stay on top of their routes and loads efficiently1.

Let me know once you’ve cleared the cache and cookies, or if you want me to tailor the steps for your specific browser!