Hi there! I'm sorry to hear that your TCL Home app isn’t detecting your smart TV. It can be frustrating when technology doesn’t cooperate. Let's work through this together!

First, could you confirm a couple of things for me?
1. What model is your TCL TV?
2. Have you tried restarting both your phone and the TV?
3. Are you using the TCL Home app or trying to connect via another method, like Google Home?

These details will help me provide you with a tailored solution. Thank you!

I’m using the mobile app. I tried restarting both tv and phone. It managed to detect the tv before but not anymore.

Thanks for the update! Since your TCL TV was previously detected by the TCL Home app, there may be a few additional steps we can try to resolve this issue. Let’s start with a couple of troubleshooting tips:

1. Check Wi-Fi Connection: Ensure that both your iPhone and TCL TV are actually on the same Wi-Fi network. Sometimes there might be multiple networks available (like 2.4GHz and 5GHz), and they can be confused.

2. Disable Quick Start: Go to your TV’s settings, navigate to Device Preferences, find Quick Start, and disable it. After you do this, turn off the TV completely and then turn it back on. This has helped some users in the past resolve connection issues1.

3. Power Cycle the TV: Unplug your TCL TV from the power source, wait for about 30 seconds, then plug it back in. This can help refresh the network connection. You can refer to this guide for more details 2.

Try these steps out and let me know if the app detects your TV afterward! If it still doesn’t work, we can look into some more advanced troubleshooting.

Troubleshooting steps for TCL Home app connection issues

Thanks for your patience! Here are some comprehensive troubleshooting steps you can try for the TCL Home app connection issues:

1. Restart Your TCL Smart TV:
- Turn off the TV, unplug it from the power outlet, wait for about 10 seconds, then plug it back in and turn it on.

2. Check Your Internet Connection:
- Ensure your TV is connected to a stable internet connection. You can do this by checking the network settings in the TV menu to see if it's properly connected to your Wi-Fi.

3. Update the TCL Home App:
- Visit the App Store on your iPhone and check if there's an update available for the TCL Home app. If there is, install it and see if that resolves the issue.

4. Clear App Cache:
- Sometimes clearing the cache of the TCL Home app can help. Go to settings on your iPhone, find the app, and clear the cache or data if possible.

5. Reinstall the App:
- Delete the TCL Home app from your phone and then reinstall it from the App Store. This can sometimes fix underlying issues.

6. Factory Reset Your TV:
- If none of the above steps work, consider performing a factory reset on your TV. Please note that this will reset all settings and applications, so proceed with caution.

If after following these steps your TV still isn’t being detected, we might need to explore more advanced options or consider reaching out to TCL support directly at [email protected] for further assistance.

Please give those steps a try, and let me know how it goes!