Hi! I’m Frank Taylor, happy to help you get GuruShots up and running. Just to understand better—when you say the app is not loading and you can’t log in, are you using the GuruShots app on your Windows device via a browser, or are you using a desktop app? Also, what exactly happens when you try to open the app and log in?

Meanwhile, here are some initial simple steps that often help with loading and login issues on Windows browsers:

1. Clear your browser cache and cookies completely—not just history—to remove any stored data that might be causing conflicts.
2. Close the browser entirely and reopen it, then try to log in again.
3. Ensure your browser and Windows OS are up to date.
4. Check that you are logging in the same way you created your account—if you signed up via email, use those credentials exactly.
5. Verify your internet connection is stable.

Does this cover what you’ve already tried? If so, we can try digging deeper, such as looking at browser extensions or firewall settings that might block the app, or checking if GuruShots is having server issues right now.

Let me know, and we’ll get this sorted!