Hello! I understand you made a transaction from a Nownow POS to your PalmPay wallet, but the amount isn't showing up, correct? Just to make sure I guide you properly—did the POS receipt show that the transaction was successful? Also, when did you make the transaction?

Meanwhile, here’s a common checklist steps we can try to resolve this:

1. Check Transaction Status in PalmPay App:
Open your PalmPay app and navigate to "My Transactions" or “Transaction History” (usually under the "ME" section). See if the transaction appears as successful or pending.

2. Wait a Short While:
Sometimes, POS transactions may take a few minutes to reflect, depending on network conditions.

3. Confirm with the Nownow POS Merchant:
Verify with the merchant that the transaction was completed successfully on their end.

4. Clear Cache of PalmPay App:
On your Android 10 device, go to Settings → Apps → PalmPay → Storage → Clear Cache. Restart the app and check again.

5. Check Your Network:
Make sure your internet connection is stable to refresh your wallet balance.

6. If Not Reflected After 1–2 Hours:
The POS transaction might not have been successfully approved. You or the merchant may need to contact the bank or complain for reversal. PalmPay assures a refund within a few hours if the transaction was pending or failed.

If you have already tried these, please let me know so we can check more advanced solutions, such as confirming if there’s an ongoing system issue or helping you file a dispute with PalmPay support.

Would you be able to check your transaction history for me? Also, any details like the transaction amount or time will help.

[Here is some related guidance from PalmPay user community and support info]1 3

Looking forward to your update!

The transaction occurred on 19th September. 2025 the amount is 7,300 Account Number is 9020742997

Thank you for providing the details about your transaction on 19th September 2025 for 7,300 to account number 9020742997.

To follow up on this:

1. Since the transaction date is some time ago, the first step is to check your PalmPay app’s transaction history to confirm if this transaction is listed and what its status is (successful, pending, failed). Sometimes transactions may be marked as failed but the amount may still be deducted temporarily.

2. If it doesn’t show or still hasn't reflected, I recommend contacting PalmPay support directly for a detailed investigation. You can send them an email at [email protected] with:
- Transaction date (19th September 2025)
- Amount (7,300)
- Account number (9020742997)
- Any receipt or reference number you have from the Nownow POS.

3. From recent user cases, PalmPay is responsive to transaction issues and usually resolves them efficiently, especially when you provide comprehensive details3 5.

4. Meanwhile, please ensure your app is updated to the latest version to prevent any syncing issues.

If you haven’t done so yet, please check your transaction history according to step 1 and let me know what you find. If it’s still missing or showing as failed, I can assist you further in drafting a message to support or exploring other options.

Are you satisfied with this plan to proceed?

PalmPay customer service contact details

Hello again! For any issues or inquiries with PalmPay, you can reach their customer service through these channels:

- Phone: +234 2018886888
- Email: [email protected]

These contact details are the official ways to get direct assistance from PalmPay’s support team1 10.

Additionally, if you want to communicate via WhatsApp for business-related support (different from general customer care), PalmPay Business has one official WhatsApp contact: +234 916 212 5901 4.

If you would like, I can help you draft a message to them regarding your transaction issue. Just let me know!

Are you okay with these contact details?

Am made transfer to palmpay from bank , it was successful from bank but palmpay is saying failed details about your transaction on 19th September 2025 for 7,300 to account number 9020742997.

Hello! Thanks for explaining the situation clearly. I see that your bank confirmed the transfer to PalmPay was successful, but PalmPay is showing the transaction as failed for the 7,300 amount on 19th September 2025 to account number 9020742997.

This kind of situation can happen if there was a delay or mismatch between the bank’s confirmation and PalmPay’s system updating your wallet balance.

Here’s what I recommend you do to resolve this:

1. Use PalmPay’s In-App Feedback/Dispute Option:
Open your PalmPay app, go to the transaction history, locate the failed transaction, and if possible, use the “Feedback” or “Report Issue” option on that transaction. This directly flags it with their support team for faster resolution6.

2. Contact PalmPay Support with Full Details:
Since this seems unresolved after some time, email [email protected] including:
- Transaction date and time
- Amount (7,300)
- The account number you transferred to (9020742997)
- Confirmation from your bank that the transaction was successful (if you have a receipt or screenshot)
- Clearly explain that your PalmPay account balance did not reflect the amount.

3. Be Patient for Refund or Correction:
PalmPay states they handle failed transaction errors promptly and usually process refunds or corrections within a short window21.

4. Double-Check App Version and Network:
Ensure your PalmPay app is updated and that your internet connection is stable to avoid sync errors.

5. If Account Frozen or Blocked:
Sometimes, accounts can be temporarily restricted after transaction issues. There is guidance from PalmPay on quickly resolving frozen accounts if needed37.

If you want, I can help you draft a detailed message for support to speed up the process. Would you like that?

Are you satisfied with this guidance so far?