[Ayar] Purchased token not arrived

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Bunnybbc
3 months ago In Ayar
Purchased token not arrived

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Alice Johnson

Alice is a Full-Stack developer who loves crocheting and coffee. She constantly...

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3 months ago

Hi! I understand that you’ve purchased tokens in the Ayar app but haven't received them yet. Let’s see if we can get this sorted out for you.

To start, can you please tell me:
- When did you make the purchase?
- Which payment method did you use?
- Have you checked if the app shows any confirmation or error message after the purchase?
- Are you sure you are logged into the correct Ayar account where you made the purchase?

Meanwhile, here are some general steps to try:

1. Restart the Ayar app and your device. Sometimes the tokens may take a moment to appear after purchase.
2. Ensure you’re connected to a stable internet connection, as token delivery requires syncing with the servers.
3. Check the purchase history or transaction receipts on your payment platform for confirmation that the purchase went through.
4. Log out of the Ayar app then log back in to refresh your account balance.
5. Make sure the app is up to date by checking the Google Play Store for updates.

If you still don’t see the tokens after these steps, it could be a technical issue on the backend. According to Ayar’s terms, they reserve the right to refund purchases if a technical error occurred3.

If you want, I can also guide you on how to contact Ayar’s support team for purchase verification or refund requests. Let me know how these steps go or if you have more info to share!

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