[Yardi Breeze App] Verification code not coming on e-mail

verification code not coming on e-mail

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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4 weeks ago

Hi there! I understand you're not receiving the verification code on your email for the Yardi Breeze App. Let’s work together to get this sorted.

To start, could you please confirm a couple of things for me?
1. Are you checking the same email address you used to register with Yardi Breeze?
2. Have you checked your spam or junk email folders? Sometimes verification emails can end up there.
3. Is this the first time you’re trying to log in, or have you successfully received codes before?

Once I have this info, I can guide you step-by-step more effectively. Meanwhile, here are some initial steps you can try:

1. Check Spam/Junk Folder: Look in your email’s spam or junk folder for the verification message. If found, mark it as “Not Spam” to avoid future issues.
2. Whitelist Yardi Email: Add the sender address (usually a Yardi domain) to your email’s safe sender list or contacts.
3. Request Resend: Try clicking “Resend Code” on the login screen to send a new verification code.
4. Clear Browser Cache: Since you’re on Windows with a WebKit browser, clearing cache and cookies can sometimes resolve email-related issues.
5. Try Another Browser or Device: Sometimes switching browsers or devices helps identify if the problem is specific to one environment.

If these don’t help, I can guide you through checking account settings or further technical steps. Let me know what you’ve already tried or what you find from the above!

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