Hi! I see you're having trouble loading the Neighbors app when connected to WiFi. Just to make sure I understand correctly, does the app work fine on mobile data but not when you're connected to your WiFi network? Also, are you using the app on your Windows device or another device?

In the meantime, I can suggest a few quick checks to get us started:

1. Restart your WiFi router and your device. Sometimes refreshing the network connection can clear up issues.
2. Check if there’s an app update available for Neighbors and install it if so.
3. Try disabling any VPN you might be using, as that can interfere with app connectivity.
4. You may want to forget the WiFi network on your device and reconnect by entering the password again.

If you have already tried these, let me know, and we can look into more specific settings or possible network configurations that might be blocking the app.

Does this sound like a good place to start?

neighbors is not loading

Thanks for confirming the Neighbors app is not loading. Let’s try a few focused steps to get it working on your Windows device using WebKit:

1. Clear Your Browser Cache:
Since you’re using WebKit-based browsing on Windows, clearing the cache can fix loading issues. You can do this by going into your browser settings, finding Privacy or History, and clearing cached images and files.

2. Update the App or Browser:
If you’re using the web version or a desktop app, make sure it’s updated to the latest version. Sometimes older versions have bugs causing the app not to load.

3. Disable VPN or Proxy:
If you use a VPN or proxy, try disabling it temporarily. VPNs sometimes block app content or interfere with connections.

4. Sign Out and Sign Back In:
Try logging out of the app and logging back in. This can refresh your session and fix loading errors.

5. Re-Enter Your Location:
The app relies on localized content. Double-check that your address or location in the app settings is correct.

6. Try Another Browser:
If possible, test loading Neighbors in a different browser on your Windows device, like Chrome or Edge, to rule out browser-specific issues.

7. Restart Your Computer and WiFi Router:
A simple restart refreshes your network and device status, which can resolve many connectivity problems.

If after these steps Neighbors still won’t load, it may be worth checking if there’s an ongoing issue with Ring’s Neighbors service itself by viewing their status page or community forums1 2 7.

Would you like me to walk you through clearing your browser cache or any other step?

Neighbors app not working solutions

Thanks for asking about solutions for the Neighbors app not working. Here are some effective steps based on common fixes reported by users:

1. Reboot Your Device:
A simple restart of your Windows device can often clear temporary glitches that prevent the app from loading properly.

2. Remove and Reinstall the Neighbors App:
Uninstall the app completely, then download and install the latest version again. This ensures you have a fresh copy and can fix corrupt files.

3. Disable VPNs or Proxies:
If you have a VPN or proxy enabled, try disabling it temporarily. These can sometimes block or interfere with the app’s connection.

4. Switch Between WiFi and Mobile Data:
If possible, check if the app works on a different network like mobile data. This can help identify if the issue is network-related.

5. Clear Browser Cache (if using web version):
Since you mentioned using WebKit on Windows, clearing your browser cache and cookies can fix loading issues.

6. Sign Out and Sign Back Into the App:
Logging out and back in refreshes your user session and can resolve authentication or syncing problems.

7. Verify Location Settings:
Make sure your location services are enabled and the app has permission to access your location since it relies on local info.

If these don’t help, you might want to check if there are any ongoing outages or service disruptions with Ring’s Neighbors app via community forums or status pages1 2 3.

Would you like me to guide you through any of these steps in detail?