Hi there! I see you’re looking for a fix regarding biometric authentication in the symplr Work app. To help you best, could you tell me a bit more about the issue you’re facing? For example:
- Is the biometric login not working at all, or does it fail intermittently?
- Are you using fingerprint or facial recognition?
- Have you already tried any steps like reinstalling the app or re-registering your biometrics on your device?

This will help me guide you more precisely.

In the meantime, here’s a straightforward set of steps you can try to fix common biometric authentication issues with symplr Work on your Windows device:

1. Check Device Biometrics Settings
- Go to your Windows Settings > Accounts > Sign-in options.
- Verify that Windows Hello (fingerprint/face) is set up and working correctly outside of the symplr app.

2. Re-register Your Biometrics
- Sometimes biometric data can get corrupted or outdated. Delete the existing fingerprint or face data in the Windows sign-in options and set it up anew, ensuring good lighting and proper finger placement.

3. Clear symplr Work App Cache and Data
- Since you’re on Windows, try closing the app completely and restarting it.
- If the app has an option to clear cache or data inside settings, use that.

4. Update or Reinstall symplr Work App
- Make sure you’re running the latest version of the symplr Work app.
- If the problem persists, uninstall the app and reinstall it. This can resolve issues caused by app updates or corrupted files.

5. Biometric Settings inside symplr Work
- Some apps allow enabling/disabling biometric login separately. Check if symplr Work app settings allow you to toggle biometric login, and try toggling it off, then back on again.

If after this the problem continues, it might be tied to how the app interacts with Windows Hello or a bug in the specific app version. In that case, contacting symplr Support directly by their customer support page or email might be necessary for deeper troubleshooting.

Let me know the results or if you want me to guide you through any of these steps in detail! Are you satisfied with the solution I provided so far?