Hi! I understand you're having trouble logging in to your new Showmax account because of a password issue. Let's get this sorted out together.

To start, can you tell me if you've already created your Showmax account and just can't log in, or are you having trouble during the sign-up and password setup process?

In the meantime, here’s a simple step-by-step you can try for login troubles as a new customer:

1. Double-check you are entering the correct email address or mobile number associated with your Showmax account, and ensure the password is typed correctly, paying attention to uppercase/lowercase letters.
2. If you recently created your account but can’t log in, sometimes the account needs to be verified. Please check your email inbox (and spam or junk folder) for a verification email from Showmax and follow the instructions.
3. If you forgot or are unsure of your password, try resetting it using the “Forgot Password?” link on the Showmax login page. You will receive a password reset link via email.
4. Once you get the reset email, follow the steps carefully. If the reset email doesn't arrive, please check your spam folder or ensure your email provider isn’t blocking Showmax emails.
5. After resetting your password, attempt logging in again.

If you’re still having issues after trying these, please let me know any error messages you’re seeing or any steps you've tried so far, so I can assist you better. Also, confirm if you’re trying to log in via browser on your Windows 10 device or an app.

This approach works for most new customer password troubles1 3 .

Looking forward to your reply to help you further!