[Metalstorm] Screen goes black while playing Metalstorm only

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1 year ago In Metalstorm
Screen goes black while playing Metalstorm only

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Alice Johnson

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1 year ago

Hi there! I'm sorry to hear your screen goes black only when you're playing Metalstorm. I’d love to help you get this sorted out. To begin, can you tell me a bit more? For example:

- Does the black screen happen immediately, or after some time playing?
- Does the game freeze or crash after the screen goes black?
- Have you noticed if your device gets unusually hot or if the battery drains quickly when this happens?
- Is your Metalstorm app up to date?
- Have you tried closing other apps running in the background?

Knowing a bit more will help me guide you better. Meanwhile, here are some initial steps you can try on your Android device with WebKit:

1. Restart the device: This refreshes memory and closes any stuck processes.
2. Clear the Metalstorm app cache (if applicable):
- Go to Settings > Apps > Metalstorm > Storage > Clear Cache.
3. Check for app updates: Open the app store you use and ensure Metalstorm is updated.
4. Close other background apps: Running many apps can strain device resources and cause black screens.
5. Check device temperature: If hot, let it cool before playing. High temp can cause screen issues.

Once you try these, please let me know what happens or if the problem persists. We can then explore advanced steps like reinstalling the app or checking for device software updates.

How does that sound?

C
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1 year ago

While playing Metalstorm screen goes black sometimes off an on a sometimes just off does not happen any other time note 205g andtoid 13

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Alice Johnson

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1 year ago

Thanks for the extra details! I see you’re using a Samsung Galaxy Note 20 5G with Android 13, and the screen goes black sometimes intermittently or just turns off, only when playing Metalstorm. That definitely narrows things down.

Given this happens only during Metalstorm and not with other apps or general use, here are some possible causes and steps to try:

1. Battery Optimization/Battery Saver Restrictions:
Android 13 can sometimes aggressively restrict app activity to save battery, leading to issues like screen blackouts during demanding games. Let’s check if Metalstorm is affected:
- Go to Settings > Apps > Metalstorm > Battery
- Find options like “Battery optimization” or “Allow background activity.”
- Disable battery optimization for Metalstorm or ensure it’s allowed to run in the background uninterrupted.

2. Display Timeout or Adaptive Brightness:
Sometimes, display settings can cause the screen to turn off unexpectedly. Try temporarily disabling adaptive brightness or increasing screen timeout:
- Settings > Display > Adaptive brightness — turn off
- Settings > Display > Screen timeout — set to a longer period (like 10 minutes)

3. Check for App Update or Reinstall:
- Make sure Metalstorm is updated to the latest version.
- If already updated, try uninstalling and reinstalling the app to clear any corrupted files.

4. Close Background Apps and Free Up Memory:
Even though it happens only with Metalstorm, other apps consuming RAM can contribute to temporary blackouts. Close unnecessary apps before starting the game.

5. Update System Software:
- Ensure your Note 20 5G has the latest Android 13 security and system updates installed: Settings > Software update > Download and install.

If after trying these steps the screen still blacks out only during Metalstorm gameplay, the issue might relate to app compatibility or a specific bug triggered by Android 13 on your device model.

If needed, I can help escalate this to Metalstorm’s technical team or guide you to Samsung support for further device diagnostics.

How about starting with the battery optimization setting? Let me know how that goes or if you want me to walk you through any of these steps!

C
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1 year ago

Are there known bugs with Metalstorm on Android 13?

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Alice Johnson

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1 year ago

Thanks for your question about known bugs with Metalstorm on Android 13. From what I've found, there are reports from users about update issues and bugs in some Metalstorm releases on Android, but specific confirmed bugs tied exclusively to Android 13 aren't broadly documented yet. Some players have experienced problems like the game freezing or crashing after updates, but these reports don't specify Android 13 as the root cause1 9.

The Metalstorm team does push updates aimed to fix performance and crash issues, which can sometimes address underlying bugs affecting gameplay on various Android versions8.

Given your Note 20 5G on Android 13, your black screen issue could be a specific interaction between this device, OS version, and the game. I'd recommend making sure the game and your system software are fully updated, and if the problem continues, reinstalling Metalstorm. Also, you might want to check the Metalstorm subreddit or official social media for the latest user experiences and developer announcements.

Would you like me to help you with some more troubleshooting steps tailored for your device and OS, or assist in reporting this to the Metalstorm support team?

C
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1 year ago

Is there an update for Metalstorm to support Android 13?

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Alice Johnson

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1 year ago

Great question! Based on the latest information from Metalstorm’s official sources, there isn't a specific update announced solely for Android 13 compatibility. However, Metalstorm regularly releases updates that improve game performance and compatibility across various devices and Android versions. For example, the most recent update went live on May 6, 2025, and didn’t require a client download, indicating ongoing server-side improvements and bug fixes1.

Also, the app listing on Google Play shows that Metalstorm is actively maintained and updated as of May 2025, which should include support for Android 13 devices like your Note 20 5G3.

If you’re experiencing black screen issues specifically on Android 13, it’s a good idea to:
1. Confirm the game is updated to the latest version.
2. Ensure your device’s system software is fully updated.
3. Consider reinstalling Metalstorm to clear any corrupted files.

If problems persist despite these steps, contacting Metalstorm support at [email protected] can help report the issue for a more tailored fix or upcoming patch.

Would you like me to guide you through verifying updates or reinstalling the app?

C
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1 year ago
user
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Alice Johnson

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1 year ago

Perfect! Let’s go through updating and reinstalling Metalstorm on your Samsung Note 20 5G running Android 13.

### Step 1: Check for Metalstorm Updates
1. Open the Google Play Store app on your device.
2. Tap your profile icon at the top right, then select "Manage apps & device."
3. Under "Updates available," see if Metalstorm shows up. If yes, tap Update next to it.

Updating ensures you have the latest fixes and optimizations meant for Android 13 compatibility.

### Step 2: Uninstall and Reinstall Metalstorm
1. On your device, go to Settings > Apps > Metalstorm.
2. Tap Uninstall to remove the app.
3. Restart your phone to clear temporary files.
4. Open Google Play Store, search for Metalstorm, and tap Install to get a fresh version.

This can resolve issues caused by corrupted data or partially applied updates.

---

When you finish these steps, try launching Metalstorm again and see if the black screen issue remains. If so, I’m here to guide you further or escalate to Metalstorm’s team via [email protected] for a closer look.

Let me know how it goes! Are you comfortable with these steps?

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