[FloSports] Keeps asking me to sign up and I have already paid

K
Kelly
1 year ago In FloSports
Keeps asking me to sign up and I have already paid

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Henry Adams

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1 year ago

If FloSports keeps asking you to sign up despite already paying for a subscription, follow these steps to try and resolve the issue:

1. Verify Your Account Status
Log into your FloSports account and check your subscription status. This can typically be found under the 'My Account' or 'Subscription Details' section. Ensure your payment was processed and your subscription is listed as active.

2. Logout and Log Back In
Sometimes, logging out of your account and then logging back in can reset any issues with access.

3. Clear App Cache or Web Browser Data
If you are using the FloSports app, consider clearing its cache. For web users, clear your browser's cache and cookies. This can often resolve login and access problems caused by outdated data.

4. Revisit the Subscription Process
If you find that your account is not reflecting an active subscription, you may need to revisit the subscription process. Check that you did not create a new account by mistake, as this can happen occasionally - learn more.

5. Contact Customer Support
If the problem persists, reach out to FloSports customer support. They can help verify your payment and ensure your account is properly configured. It’s helpful to provide proof of payment if requested - learn more.

6. Check for Service Outages
Sometimes, service disruptions might cause access issues. Verify if there are any known outages affecting FloSports by checking their official social media or support page.

By following these steps, you should be able to resolve the issue of being prompted to sign up despite having an active subscription.

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