Hi there! I’m sorry to hear that the Lose It! app isn’t working for you. Let’s see if we can get it up and running smoothly. To start, could you tell me a bit more about what’s happening? For example, is the app not opening at all, crashing, freezing, or are you having trouble with a specific feature? Any details you provide will help me give you the best guidance.

Freezing

Thanks for letting me know the app is freezing. I’d like to help you get it working smoothly again.

Here’s what we can try, step-by-step:

1. Restart Your Device: Sometimes, a simple restart helps clear temporary glitches in your device memory. Hold down the power button and select restart.

2. Clear App Cache: On Android 10, go to Settings > Apps > Lose It! > Storage > Clear Cache. This clears temporary files that might be causing freeze issues.

3. Update the App: Make sure you have the latest version of Lose It! from the Google Play Store as updates often include bug fixes.

4. Reinstall the App: If the freeze persists, try uninstalling Lose It! completely and then reinstall it fresh. This can clear deeper issues with the app files and load the most recent version with fixes1 2.

5. Check Device Storage and Updates: Ensure your device isn't low on storage and is running the latest Android OS updates.

If you want, I can guide you through any of these steps. How would you like to proceed?