Hello there! I understand that you're having an issue with the personal message feature being frozen and not calculating character counts in your Jacquie Lawson eCard. Let's see how we can resolve this together.

First, could you let me know if you have tried any troubleshooting steps already? For example, have you attempted refreshing the page or logging out and back into your account?

Meanwhile, here are a few steps we can start with:

1. Hard Refresh: Sometimes a simple refresh can help. Try performing a "hard refresh" by pressing Command + Shift + R while on the page. This clears the cache for that particular page and may fix the issue.

2. Clear Cache: Clearing your browser's cache can also resolve unexpected functionalities. Here’s how you can do it:
- Open the Safari browser.
- Go to 'Safari' in the menu and select 'Preferences'.
- Click on the 'Privacy' tab, then the 'Manage Website Data...' button.
- Remove the data related to Jacquie Lawson and refresh the site.

3. Browser Compatibility: Ensure that you are using the latest version of your browser, as older versions may not function properly with certain features of the site.

If after trying these steps the problem persists, it might be helpful to check if any specific characters you're trying to use in your message could be causing the freeze, as sometimes non-standard characters can lead to issues.

Please let me know how it goes or if you need help with any specific step!