Hi there! I see that your Christmas card videos from Jacquie Lawson are not loading. I’d love to help you get those lovely cards playing properly. To start, could you please tell me if this happens with all Christmas cards or just specific ones? Also, are you using the Jacquie Lawson website or the Ecards app?

Meanwhile, I'll walk you through some basic steps that often resolve video loading troubles:

1. Avoid VPNs: If you use a VPN service, try turning it off as it can interfere with the card loading.
2. Hard Refresh: On your Windows 10 WebKit browser, try a hard refresh by pressing Ctrl + F5. This reloads the page and clears cached data that might cause issues.
3. Clear Cache and Cookies: Go to your browser’s settings and clear browsing data, specifically cached images/files and cookies, then restart the browser.
4. Log Out and Back In: Sometimes, logging out of your Jacquie Lawson account and then logging back in refreshes session data.

If these haven’t helped or you’ve already tried them, let me know! We can then explore deeper troubleshooting or check if there’s a known issue with the service currently.1