Hi there! I’m Alice Johnson, here to help you get your Timehop app working smoothly again. When you say it’s continuously crashing, does that happen right when you open the app, or does it crash while you’re using a specific feature? Also, have you noticed any error messages or anything unusual before the crashes? This will help me guide you better.

In the meantime, I can suggest some common fixes that often help with app crashes on Android devices like yours (WebKit browser, Android 10):

1. Restart Your Device: Sometimes a simple reboot clears temporary glitches.
- Hold down the power button, choose “Restart,” then open Timehop again.

2. Update the App: Make sure you have the latest version of Timehop installed.
- Open the Google Play Store, search for Timehop, and if there’s an update available, install it.

3. Clear Cache and Data:
- Go to Settings > Apps > Timehop.
- Tap on Storage.
- Clear Cache first, then if the problem persists, Clear Data (this will log you out, so have your login info handy).

4. Log Out and Log Back In:
- Open the app.
- Log out using the menu.
- Log in again with your phone number or Facebook account. This can refresh your account data and fix sync issues.

5. Reinstall the App:
- Uninstall Timehop.
- Restart your device.
- Reinstall from the Google Play Store.

If you’ve tried any of these already, please let me know which, and we can look deeper into other possibilities like account permissions or network issues.

Would you like me to guide you through any of these steps? And did you notice if the crashing happens right at startup or during particular actions in the app?

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