Hey there! I see you're having trouble logging into the King Soopers app. To help you better, could you tell me if you see a specific error message when you try logging in? Also, are you using the King Soopers app on your Mac or are you trying to log in through a web browser like Safari on your macOS 10.15.7?

In the meantime, here are some straightforward steps you can try that often resolve login issues:

1. Check your internet connection: Make sure your Mac is connected to the internet and browsing normally.

2. Restart your browser or the app: Close Safari or the King Soopers app, then reopen it and try logging in again.

3. Clear browser cache and cookies: Sometimes old data can cause login problems. In Safari, go to Safari > Preferences > Privacy > Manage Website Data, then remove the King Soopers site data.

4. Reset your password: If the issue might be account-related, try resetting your password through the "Forgot Password" link on the login page.

5. Update your app or browser: Although you’re on macOS Catalina (10.15.7), check if Safari needs an update via the App Store. For the app version, keep it updated to the latest available.

If you still experience login issues after these steps, please let me know exactly what happens or what the error message says, and we can dig deeper. Also, if you’re trying the web version or the app specifically, that info helps a lot.

Are you able to try these steps now?

ther was an error with the sign in process

Thanks for the extra detail! It sounds like you’re seeing a general "error with the sign-in process" message, right? To narrow it down and fix this on your Mac running macOS 10.15.7, let's try these targeted steps for King Soopers app or website login errors:

1. Confirm the platform: Are you using the King Soopers app on your Mac or signing in via Safari or another browser? (The King Soopers app is generally mobile-focused, so website login might be the way on a Mac.)

2. Browser refresh and cache clear:
- In Safari, go to Safari > Preferences > Privacy > Manage Website Data.
- Remove King Soopers data here to clear cookies/cache that might cause login conflicts.
- Quit Safari entirely and then reopen it.

3. Try a private browsing window:
- Open a new Private Window in Safari (File > New Private Window).
- Attempt logging in here to see if it bypasses any stored session issues.

4. Check your login credentials: Make sure you have the right email and password, or try resetting your password through the King Soopers login page if you’re unsure.

5. Disable browser extensions: Sometimes ad blockers or privacy extensions interfere with login flows. Try turning them off temporarily.

6. System date and time: Ensure your Mac's date and time settings are correct in System Preferences > Date & Time, as mismatches can cause authentication issues.

7. Restart your Mac: If none of the above work, a simple restart can refresh system components.

If after all this the error persists, it could be a temporary server-side issue with King Soopers’ authentication service. Their support page suggests checking their status or contacting customer service for outages1.

Would you be able to try these steps and tell me if the error message changes or if anything new happens? That way, I can help guide you further!

ther was an error with the sign in process on my iphone

Thanks for letting me know you’re getting the "There was an error with the sign-in process" message on your iPhone. Let’s try some steps specific to the King Soopers app on iPhone to get you logged in smoothly.

Here’s what I recommend:

1. Update the King Soopers app:
Make sure your app is updated to the latest version. Open the App Store, tap your profile icon, and check for updates. An outdated app can cause sign-in errors.

2. Restart your iPhone:
Sometimes a simple restart clears out temporary glitches.

3. Force close and reopen the app:
- Swipe up from the bottom of the screen and pause in the middle (or double-click the Home button if your iPhone has one).
- Swipe the King Soopers app card off the screen to close it.
- Then open the app again and try signing in.

4. Check your internet connection:
Make sure you have a strong Wi-Fi or cellular connection.

5. Clear app cache (via reinstall):
iOS apps don’t allow clearing cache directly, but uninstalling and reinstalling often helps. Press and hold the King Soopers app icon, tap "Remove App", then reinstall it from the App Store.

6. Reset your password:
If the problem might be account-related, go to the app’s login page and tap “Forgot Password” to reset it.

7. Check Apple system status:
Occasionally, system-wide issues with Apple services or King Soopers’ backend can cause sign-in errors. You can check King Soopers’ support page for any known issues or outages.

If none of these work, sometimes the app itself or your account might have a temporary glitch. In that case, contacting King Soopers support via their customer service form or support email may be necessary1 2.

Go ahead and try these out, and let me know how it goes! Are you able to get signed in after these steps?