Hi there! I see you're encountering a grey screen when selecting items in Archero 2 on your Mac running OS X 10.15.7. I'd like to help you get this sorted out.

To better assist you, could you tell me if this grey screen issue happens every time you select an item, or does it occur only occasionally? Also, have you tried any fixes already, like restarting the game or your Mac?

Meanwhile, here are some steps you can try to resolve this grey screen problem:

1. Restart the Game and Your Mac
Fully close Archero 2, then restart your computer to clear any temporary glitches.

2. Check for Game Updates
Ensure your Archero 2 app is updated to the latest version. Sometimes game updates fix such display issues.

3. Clear Game Cache (if applicable)
Though Mac apps differ from mobile versions, see if there’s an option in Archero 2 settings to clear cache or reset temporary data.

4. Disable Hardware Acceleration (if available)
Some players found that disabling hardware acceleration within the game or system graphics settings helped with grey screens or graphical glitches.

5. Reinstall Archero 2
If the issue persists, uninstall the game, download a fresh copy from the official source, and install it again.

6. Check Internet Connection
Since Archero 2 relies on network connectivity, confirm your internet is stable during gameplay.

If these steps don't resolve the problem or you need guidance on any step, please let me know. Also, if you could share a bit more about exactly when the grey screen happens (for example, right after choosing an item or during gameplay), that would help me narrow it down.

Are you satisfied with this initial guidance?

Grey screen appears with item selection

Grey screen appears with item selection

Thanks for sharing that the grey screen appears specifically when selecting an item in Archero 2. This seems to be a known issue some players have experienced in various events or item selections, where the screen freezes or turns grey. Based on what I found, a common workaround is to disable hardware acceleration, as it can sometimes interfere with graphics rendering in the game.

Since you’re on macOS 10.15.7, here's how you can try that:

1. Disable Hardware Acceleration in Archero 2 (if option exists):
- Open the game settings and look for any graphics or performance options.
- If you see a setting for hardware acceleration or similar, turn it off.

2. System-Level Graphics Settings on Mac:
- macOS doesn’t offer a direct “hardware acceleration” toggle like Windows, but you can try this:
- Close all other applications before launching Archero 2 to free graphics resources.
- Ensure your macOS and graphics drivers are fully updated via System Preferences > Software Update.

3. Reinstall the Game:
If disabling hardware acceleration or freeing up resources doesn’t help, try uninstalling Archero 2 completely, then reinstall from the official source to avoid corrupted files.

4. Check for Ongoing Server/Client Issues:
Sometimes these problems stem from game-side issues. You can check the official Archero social media or forums to see if other players report the grey screen in item selection and if a patch is pending.

These suggestions align with fixes other players found useful for related grey screen issues with item selection1 2.

If none of these work, I can help you draft an email for direct support to [email protected] with logs or screenshots if you have any. Let me know how it goes, and are you satisfied with these steps so far?