Hi there! Sorry to hear you're having trouble logging into the Synovus app because it’s not recognizing your credentials. To help you better, can you confirm if:

- You’ve tried logging in via the Synovus website with the same username and password?
- If you’ve attempted to reset your password recently?
- Whether you receive any specific error messages besides “credentials not recognized”?

In the meantime, here are some steps you can try to fix this:

1. Double-check your username and password for any typos or case sensitivity. Sometimes a simple mistake can cause login failures.
2. Try logging in on the Synovus website directly to see if the problem is app-specific or account-related.
3. If you can’t log in on the website either, try resetting your password:
- Go to the Synovus login page and click on “Forgot Password.”
- Follow the steps to verify your identity and reset your password.
4. If you can access the website but not the app, try uninstalling the app and reinstalling it to clear any cache or data issues that might block login.
5. Also, check your internet connection and try switching between Wi-Fi and cellular data in case network issues interfere.

If these steps don't resolve the issue, there could be a temporary problem with Synovus servers or an account-specific lock. You might want to reach out to Synovus support directly for account verification.

Would you like me to walk you through the password reset steps or check anything else on your end?

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