Hi there! I understand your Wall Street Journal app is still crashing even after reinstalling, restarting your Mac, and signing in and out. Let’s dive a bit deeper to get this resolved for you.

First, can you tell me if the app crashes immediately upon opening, or does it happen after you try to access a certain feature or article? Also, is your macOS version still at 10.15 as mentioned? Sometimes app updates may require a more recent OS version.

Meanwhile, here’s a step-by-step approach we can try:

1. Check for App Updates: Even after reinstalling, verify if there’s a newer version of the WSJ app available on the Mac App Store. Running the latest version ensures compatibility and bug fixes.

2. Reset WSJ App Content:
- Open the WSJ app.
- Go to your Profile section within the app.
- Look for an option called “Reset Content” or “Refresh” to clear cached data that might cause crashes.

3. Clear App Cache Manually:
Since macOS doesn’t always provide a direct cache clearing option, you can try this:
- Quit the WSJ app completely.
- Open Finder, then press Shift + Command + G.
- Type ~/Library/Containers/ and find the folder related to the Wall Street Journal app (likely named something like com.wsj.app).
- Move that folder to the Trash to clear cached data. (If you want to be cautious, move it to Desktop temporarily.)
- Restart the app.

4. Check macOS Updates:
- Go to System Preferences > Software Update.
- If any updates are available for macOS 10.15 Catalina, install them. Sometimes system updates fix OS-level compatibility issues.

5. Create a New macOS User Profile:
- This test helps identify if the issue is specific to your user profile.
- Go to System Preferences > Users & Groups.
- Create a new user and log into it.
- Install the WSJ app there and see if it crashes.

6. Check Console Logs:
If you’re comfortable, open the Console app (in Utilities) and observe any error messages or crash logs generated when WSJ app crashes. This info can help pinpoint issues.

If after these steps the app still crashes, it may be useful to contact WSJ support with details of your OS, app version, and any crash logs you’ve found—sometimes they have solutions for ongoing app-specific bugs.

Would you like me to guide you through any of these steps in detail? And again, could you share if there’s a pattern when the app crashes? That will help me tailor the solution better.

Are you satisfied with the direction I’ve provided so far?

App is crashing on iPhone 11Pro, not on my Mac

Thanks for the update! Since your Wall Street Journal app is crashing on your iPhone 11 Pro specifically, we can focus on iOS-related fixes. You've already reinstalled and signed in and out on your Mac, which seems fine.

Here’s what I recommend for your iPhone 11 Pro running possibly an earlier iOS version:

1. Force Restart Your iPhone:
- Quickly press and release the Volume Up button.
- Quickly press and release the Volume Down button.
- Press and hold the Side button until the Apple logo appears.
This can often clear minor glitches affecting apps.

2. Update iOS:
- Go to Settings > General > Software Update.
- Install any available updates for your iPhone, as app stability often improves with the latest iOS version.

3. Check for WSJ App Update:
- Open the App Store, tap your profile icon, and scroll to see if there is an update for the WSJ app.
- If yes, update it to the latest version to flush out known bugs.

4. Reset WSJ App Content within the app:
- Open the WSJ app on your iPhone.
- Go to Profile > Settings.
- Tap “Reset Content” or “Refresh” if available, to clear cache and reload content fresh4.

5. Check iPhone Storage:
- Make sure your iPhone has enough free storage (Settings > General > iPhone Storage) because low storage can cause apps to misbehave.

6. Contact WSJ Support if problem persists:
- If none of the above steps work, the issue might be app-specific on your device model or iOS version, best reached to their support at [email protected].

If you'd like, I can walk you through any of these steps in detail. Let me know!

Are you satisfied with this guidance so far?