Hi there! I understand your WSJ app on your iPad is crashing and showing a black screen about a minute after you open it. That sounds inconvenient. To help get to the bottom of this, may I ask a couple of quick questions first?

1. Which iPad model and iOS version are you using?
2. Have you tried any troubleshooting steps so far, like restarting the app or your iPad?
3. Does the app stay on a black screen, or does it close completely after that minute?

Once I have a bit more info, I can guide you through the best fixes. However, some common steps to start with are:

1. Force close the WSJ app: Double-click the Home button (or swipe up from the bottom on newer iPads) and swipe the WSJ app off the screen to quit it completely. Then reopen it.
2. Restart your iPad: Sometimes a simple restart clears glitches. Hold the power button and slide to power off, then turn it on again.
3. Update your iOS and WSJ App: Make sure the iPad’s iOS is updated to the latest version via Settings > General > Software Update and that the WSJ app is updated in the App Store.
4. Reset WSJ app content: In the WSJ app, if you can reach the Profile section, there’s an option to “Reset Content” to refresh the app’s data, which can fix issues with corrupted content.
5. Reinstall the WSJ app: Delete the app completely, then download it again from the App Store to clear any corrupted app files.

If after trying these it still crashes with a black screen, there could be a deeper software conflict or a bug that may require help from WSJ app support or waiting on a patch. You can also email [email protected] directly for more specialized help.

Would you like me to walk you through any of these steps in detail? And please do share that iPad and iOS info when you can!

Apple Support on app black screen
WSJ app reset content
Apple support on app crashes