Hi there! I’m Grace Wilson. I see you mentioned you can log into the game Top Heroes. Could you please clarify if you're having any issues logging in, or is there something specific you'd like help with regarding your login or game access? For example, are you trying to log in on a new device, connect your account to another platform, or recover your account? This will help me guide you better.

The game stops loading at 11%

Thanks for sharing that your game stops loading at 11%. Let’s work through a few steps to get you back in.

1. First, this loading issue around 11% in Top Heroes can often happen when the game servers are undergoing updates or temporary maintenance. Have you checked if the servers might be down or updating? Sometimes waiting 10-15 minutes and trying again resolves it.

2. Since you’re on an Android device with WebKit, please make sure your device has a stable internet connection. Try switching between Wi-Fi and mobile data to see if that helps.

3. Clear the game cache and data to remove any corrupted files that might be blocking the load:
- Go to Settings > Apps > Top Heroes.
- Tap Storage, then Clear cache.
- If that doesn’t work, you can also try Clear data (note: this may reset game settings or require you to log in again, but your account progress is usually saved on the server).

4. Restart your device to refresh system resources.

5. If you've already tried all that or the loading still stops exactly at 11%, the issue might be related to the server or game version. Make sure the game app is updated to the latest version from your app store.

6. If none of these work, there might be a deeper server issue. You can check community updates or official Top Heroes channels for announcements about server status or outages1.

Would you be comfortable trying these steps now? Let me know what you’ve already attempted so I can tailor the help further.