Hi there! I see that none of your team members can log into the Wave AI Note Taker desktop app, and this issue just started today. To get a clear picture and help you better, could you let me know if:

1. Are you and your team seeing any specific error messages when trying to log in?
2. Has anything changed recently on your network, firewall, or device settings?
3. Are you all using the same login method (Google, Facebook, email, etc.)?
4. Have you tried logging in via the web version at https://app.wave.co/desktop to see if the problem persists there?

Meanwhile, here are some initial steps we can try to troubleshoot this login issue on Windows 10 with the Wave desktop app:

1. Check Internet Connection: Confirm all users have a stable internet connection.
2. Restart the App: Close Wave completely and reopen the app to refresh login.
3. Update the App: Ensure the Wave desktop app is updated to the latest version. Sometimes older versions can suddenly face login problems.
4. Clear Cache: Clear app cache or any saved credentials that might be corrupted.
5. Try Alternate Login: If you can, try logging in with a different method (e.g., if you used Google, try Facebook or vice versa).
6. Disable Firewall/Antivirus Temporarily: Sometimes security software can block app connections. Try temporarily disabling them for testing.
7. Check Service Status: There might be a server-side issue causing login failures. I’ll look into any outages or announcements for October 2023 related to Wave AI's login problems.

Could you please try those and let me know the results? If error messages appear, sharing the exact wording will help me narrow down the cause quickly!

Are you and your team able to access the web version, or is the login failing everywhere?

WE open the desktop app and select sign in with wave. This opens the page for choosing how to log in. We use the sign with microsft option. It tries to open, but then goes no further. So we can't log into the desktop app. No error message but also no opening of the app. We have tried the things highlighted in the trouble shooting with no difference. Happens the same way from all browsers.

Thanks for the additional details—that helps a lot. So, when your team selects “Sign in with Wave” then chooses the Microsoft login, it tries to proceed but then just stops without opening the app further or showing an error, and this happens regardless of browser used. Also, you’ve already tried typical fixes like restarting, updating, and testing different browsers.

This behavior suggests the problem is likely happening during the Microsoft authentication step that Wave relies on, possibly related to how your desktop app handles Microsoft’s login flow or some interference blocking the redirect that completes login.

Here’s what I recommend we try next, tailored to your Windows 10 device and WebKit environment:

1. Clear Default Browser Protocol Handlers and Cache
Since the login involves your browser handling authentication redirects, sometimes cached browser data or stale protocol handlers can block the Microsoft login window from completing. Please try clearing your default browser’s cache and confirm that WebKit-based browsers are set to open required authentication URLs properly.

2. Check Microsoft Account Access and Permissions
Double-check your Microsoft account status: can your team members log into their Microsoft accounts directly at https://account.microsoft.com without issues? Also, confirm no Conditional Access policies or multi-factor authentication (MFA) prompts are blocking silent sign-ins. Sometimes, corporate security policies require certain verification steps that the app’s login doesn’t prompt.

3. Set Default Browser to a Supported One Temporarily
The Wave desktop app opens Microsoft login via a browser window. If your default browser’s settings prevent pop-ups or external app calls, try setting a mainstream browser like Edge or Chrome temporarily as default before logging in again.

4. Run Wave Desktop App as Administrator
Sometimes permission issues in Windows 10 block authentication flows. Right-click the Wave desktop app icon and select “Run as administrator” to see if the login proceeds further.

5. Temporarily Disable VPN and Security Software
VPNs and firewall or antivirus programs can block the authentication traffic needed. Temporarily disable these (if safe to do) and retry login.

6. Reinstall Wave Desktop App
If none of the above helps, completely uninstall the app, then download the latest version fresh from https://app.wave.co/desktop and reinstall it.

If these steps don’t resolve the login hang, there may be a known Microsoft API or authentication integration issue under investigation, which requires us to contact Wave’s support team for more details or a patch.

Here’s a useful Microsoft support reference on silent sign-in issues causing no error and no action in apps like this:
Microsoft account sign-in doesn’t work - no error message 5.

Please try the above and let me know how it goes, or if you notice any new behaviors at any step. We’ll get you logged in! Are you satisfied with this guidance so far?

We have been login in successfully up until this morning. We have disabled vpn's etc. There have been no changes to our Microsoft authentications and all apps that use this method continue to work fine. I have cleared cache and protocaol handlers, and have re downloaded the app. No change.

Thank you for clarifying everything you've done so far. Since you've already cleared cache, disabled VPNs, confirmed Microsoft authentication isn't changed, and reinstalled the app—with no difference—it narrows down the possibilities quite a bit.

Given that the Microsoft login process itself hangs silently during the Wave desktop app login, and all other apps using Microsoft sign-in work fine for you, this may be an issue specifically with how the Wave app interacts with Microsoft's authentication service on your Windows 10 device.

Here's what I suggest as the next steps:

1. Use Regular Email/Password Login Instead of Microsoft Login:
In the Wave login screen, instead of selecting "Sign in with Microsoft," try using the option to login with your Wave-specific email and password (the credentials you originally used to create your Wave account). Some users have reported this bypasses the Microsoft login glitch temporarily until it's resolved by Wave1.

2. Try Logging in from a Different Device or Browser to Confirm Scope:
Does the Microsoft login work on the web version of Wave when accessed directly from a browser? For example, visit https://app.wave.co and try signing in with Microsoft there. If this works, it confirms the desktop app is the problematic environment.

3. Check for Pending Windows Updates or Microsoft Account Updates:
Sometimes, Windows 10 system components or Microsoft Identity components need updates that affect OAuth/OIDC flows like Microsoft login. Running Windows Update fully and rebooting may help.

4. Examine Background Services on Windows:
Confirm that the Windows Web Account Manager (WAM) service is running properly, as it supports Microsoft authentication in many desktop apps. You can check services by typing "services.msc" in Start, then looking for "Web Account Manager" or related services.

5. Contact Wave Support for Known Issues or Workarounds:
Since the problem appears isolated to the Wave desktop app's Microsoft login flow with no errors and after all general fixes, this might be a newly emerging bug on their end. I recommend reaching out with detailed info to [email protected] so they can investigate specific authentication tokens or server logs.

If you want, I can help you start with the alternate login method or checking the web login portal. Let me know how you'd like to proceed or if anything changes in behavior.

Are you satisfied with this direction for troubleshooting?

I am not using windows 10 I am using windows 11

Thanks for letting me know you're using Windows 11—that’s an important detail. Based on what I’ve found, the Wave AI Note Taker desktop app is compatible with Windows 11 as well as Windows 10. The app supports local meeting recording and note-taking on Windows devices, and the latest version of the desktop app is available for download from their official site here: https://app.wave.co/desktop/download 3.

Since you’re on Windows 11 and facing the Microsoft login hang issue, the compatibility itself shouldn't be the problem, which points again toward a specific authentication glitch occurring during the login flow. Windows 11 includes newer security features and system services, so stepping back to check that your system is fully updated and that identity-related Windows services are running could still help.

I’d suggest continuing with the alternate login method I mentioned before (using Wave credentials if available) and verifying the Web login flow at https://app.wave.co works for Microsoft sign-in on your browsers.

If that doesn’t help, the best next step is to contact Wave support at [email protected] with your details including your OS version (Windows 11), app version, and the exact login behavior.

Would you like help walking through those specific steps on Windows 11 now? How does this plan sound to you?