Hi! I understand your IPC360 app tries to start for a few seconds and then goes offline without showing any error, is that right? Let’s see if we can get it working again.

To start, could you tell me:
- What kind of camera or device you are using with the IPC360 app?
- Is this happening on the Windows app or a mobile app?
- Have you noticed if your camera or device itself shows any lights or signs of connectivity?
- Are you connected through Wi-Fi or Ethernet?
- Have you tried power cycling the camera or your router recently?

This info will help me tailor the troubleshooting steps for you. Meanwhile, here’s a general step-by-step you can try:

1. Power cycle the camera and router: Unplug your camera and your router from power, wait about 30 seconds, then plug them back in. Give them a few minutes to fully reboot.

2. Check the Wi-Fi signal: Make sure the camera is within strong Wi-Fi range. Weak signals or many users on the network can cause connection issues.

3. Try restarting the IPC360 app: Close the app fully (make sure it’s not running in the background)—then re-launch it.

4. Check for app updates: Open the Windows Store (or relevant app store) and see if an update for IPC360 is available. Installing the latest version can solve bugs.

5. Reset the camera: If the camera has a reset button, press and hold it for about 10 seconds to restore factory settings, then try setting it up again.

6. Check your network connections: If you’re on Wi-Fi, consider connecting your device via Ethernet cable temporarily to see if the problem is related to Wi-Fi.

If you’ve already tried any of the above or can provide answers to my earlier questions, that will help me dig deeper into a solution!

Are you currently able to see the camera at all on the IPC360 app before it goes offline, or does it fail right at startup?

The camera brand is 4Spot. My cameras are connected via Ethernet cable. The lights on the cameras seem normal. The cameras won't start with the Window app, but the Android app works okay. I have tried all of your suggestions including rebooting the router and reinstalling the camera software.

Thanks for those details! Since your 4Spot cameras work fine on your Android IPC360 app but not on the Windows app over Ethernet, it narrows down the problem to something specific with the Windows app or your PC environment rather than the cameras or network itself.

Here’s what I recommend next:

1. Run IPC360 app as administrator: Sometimes permissions affect app startup on Windows. Right-click the IPC360 app shortcut, select "Run as administrator," and see if the app starts properly.

2. Check Firewall/Antivirus settings: Occasionally, Windows Defender Firewall or antivirus software blocks IPC360. Temporarily disable firewall/antivirus or add IPC360 to the exception list to test if that’s causing the app to abort.

3. Look for background processes: If you reinstalled, make sure no previous IPC360 processes are still running. Open Task Manager (Ctrl+Shift+Esc), look for any IPC360 or related processes, and end them before restarting the app.

4. Check the Windows app version compatibility: Make sure your Windows version 10.0 has all latest updates installed, and confirm you are using the official IPC360 Windows client from the official source. Sometimes older or unofficial versions can have startup issues.

5. Review network adapter settings: Since you're using Ethernet, make sure your PC's network adapter is working properly:
- Open Control Panel > Network and Internet > Network Connections
- Right-click your Ethernet adapter > Properties > Look for any unusual configurations or if the app requires specific network permissions.

6. Event Viewer logs for errors: To get more clues, check Windows Event Viewer for any Application Error logs related to IPC360 around the time it attempts to start.
- Press Windows+R, type “eventvwr” and press Enter.
- Navigate to Windows Logs > Application, and look for errors or warnings.

If these advanced checks don’t help, it might be a unique compatibility or software bug with the IPC360 Windows client and your system. In that case, contacting IPC360 support with logs or escalating to their cloud team might be necessary.

Would you like guidance on any of these steps to check firewall, Event Viewer, or network adapter settings? That way we can pinpoint the problem more precisely. Let me know!

Did all of the above. Here is the log entry. Faulting application name: IPC360.exe, version: 0.0.0.0, time stamp: 0x5a98be5c Faulting module name: ntdll.dll, version: 10.0.19041.6216, time stamp: 0xadd4a73d Exception code: 0xc0000374 Fault offset: 0x000e6d23 Faulting process id: 0x1f2c Faulting application start time: 0x01dc1e01581f62c1 Faulting application path: D:\soft\AV\IPC360\IPC360.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: a1c85213-ec8a-40a6-8233-51b5b35fea76 Faulting package full name: Faulting package-relative application ID:

Thank you for sharing the log entry. The error code 0xc0000374 related to ntdll.dll indicates a heap corruption issue within the application, which is a kind of internal memory conflict or corruption while the IPC360.exe tries to run. This kind of error is tricky because it often comes from either a bug in the application code or conflicts caused by system-level issues.

Here are some targeted steps to try resolving this heap corruption exception:

1. Run System File Checker (SFC) and DISM tools
Sometimes corrupted system files in Windows cause ntdll.dll faults. Running these tools can repair system files:
- Open Command Prompt as Administrator
- Run: sfc /scannow and wait till it completes
- Then run these DISM commands one by one (each may take some minutes):
<br> DISM /Online /Cleanup-Image /CheckHealth<br> DISM /Online /Cleanup-Image /ScanHealth<br> DISM /Online /Cleanup-Image /RestoreHealth<br>
- Reboot after completion and test IPC360 app again

2. Update Windows fully
Ensure your Windows 10 is up to date including optional updates and .NET Framework updates, as these can fix low-level framework issues that IPC360 might depend on.

3. Check for conflicting software or drivers
Third-party software like overclocking tools, memory managers, antivirus, or network drivers sometimes cause heap corruption. Try booting Windows in Safe Mode with Networking and running the IPC360 app. If it works there, then it’s a conflict with some other software.

4. Reinstall .NET Framework
Since IPC360 likely depends on .NET components, repairing or reinstalling .NET Framework might help address runtime corruption.

5. Reinstall IPC360 client from official source
If you have not yet, uninstall IPC360 completely, delete any leftover folders or registry entries related to it (be careful with registry editing), then download the latest official Windows client from IPC360’s official website and install fresh.

6. Contact IPC360 support with logs
If after these steps the problem persists, it's probably a deeper compatibility or software bug that their developers need to address. You can send your Event Viewer logs and a description of your environment to [email protected] for advanced troubleshooting.

Let me know if you want detailed guidance on any of these steps or help running the system tools. Are you satisfied with this plan to tackle the error?

I have the same pb now with ipc360. It was working pk before. ipc360 work fine on my smartphone android. But if i disconect the network (internet) ipc360 do not crash !!!