Hi! I understand you’re having trouble connecting online with the WCVB NewsCenter 5 app. Let’s try to get you back up and running.

First, can you tell me a bit more? Are you trying to use the app on your computer's web browser or on a different device? Also, are you seeing any error messages or is it just not loading at all?

In the meantime, here’s a simple step-by-step to start troubleshooting:

1. Check your internet connection: Make sure your Windows 10 device is connected to the internet properly. Try opening other websites to confirm if the internet is working.

2. Clear your browser cache and cookies: Since you’re using a WebKit-based browser, clearing cached data can resolve loading issues. Usually, you can do this from settings > privacy or history section.

3. Update your browser: Running an outdated browser version can cause compatibility issues. Check for updates and install any available.

4. Restart your device: Sometimes, a quick restart resolves temporary network or app glitches.

5. Check for app updates: If you downloaded WCVB NewsCenter 5 app (if using mobile), ensure it’s the latest version.

6. Try accessing the service from a different network: For example, switch to a phone hotspot to see if it’s a local network issue.

If you’ve tried these and it’s still not working, there might be a regional service disruption or known issue affecting connectivity. Recently, some users experienced regional outages with Verizon services which could impact app connectivity. Let me know if you are on Verizon or another provider, and I can check for known issues.

Looking forward to your details so I can guide you next!