Hi there! I understand you’re having trouble using items you purchased in the Kick the Buddy app on your Android device. Let’s get this sorted out.

First, to help me better assist you, could you tell me a bit more about what’s happening? For instance:
- Are the items you bought not appearing in the game at all?
- Are you seeing any error messages when trying to use those items?
- Did you buy these items through Google Play or somewhere else?
- Have you tried restarting the app or your device since the purchase?

Meanwhile, here are some steps we can try that usually help resolve purchase-related issues:

1. Restart the App
Completely close Kick the Buddy from your recent apps and reopen it. Sometimes the game needs a refresh to recognize new purchases.

2. Check Your Internet Connection
Make sure you have a stable internet connection since purchases often require verification from servers.

3. Restore Purchases
Look in the app’s settings for an option like “Restore Purchases” or “Restore Bought Items.” Tapping this tells the game to check your purchase history again and unlock your items.

4. Clear Cache of the App
Go to your Android Settings > Apps > Kick the Buddy > Storage > Clear Cache. This won’t delete your data but can solve glitches in recognizing purchases.

5. Update the App
Verify if there’s an update for Kick the Buddy in the Google Play Store and install it if available. Sometimes bugs with purchases are fixed in newer versions.

6. Confirm Google Play Purchase Account
Ensure you’re signed into the same Google account on your device as the one used to buy the items. Different accounts can cause the app to not recognize your purchases.

If these don’t help, it might be a syncing issue on their end or a bug. In that case, contacting the Kick the Buddy support team via email at [email protected] is a good next step, and they can help verify and restore your purchases.

Could you try these and let me know where things stand? That way, I can assist you further!

Are you satisfied with that approach so far?

I buy items but when I click on it it plays the sound for clicking something but it does not show up and I'm still on the item screen I'm also on a fire tablet

Thanks for sharing that—knowing you're on a Fire Tablet helps a lot! It sounds like when you tap the purchased item, the click sound plays but the item doesn’t appear or activate in the game, and you stay on the items screen. This kind of hiccup can sometimes happen with in-app purchases on Fire Tablets due to syncing issues between the Amazon Appstore and the game.

Here’s a tailored step-by-step approach for your Fire Tablet running Android 11 via the Amazon Appstore:

1. Restart Your Fire Tablet
Completely power off the tablet and turn it back on. This refresh helps with the system recognizing your purchases.

2. Check for App Updates in Amazon Appstore
Open the Amazon Appstore app, go to “Updates,” and make sure Kick the Buddy is updated to the latest version.

3. Clear Cache and Data for Kick the Buddy
- Go to Settings > Apps & Notifications > See all apps > Kick the Buddy.
- Inside, select Storage & cache, then tap Clear Cache first.
- If that doesn’t help, try Clear Storage/Data, but note this might remove some locally stored progress, so back up progress if possible.

4. Restore Purchases from Within the App
Many apps on Fire Tablets have a “Restore Purchases” option somewhere in their settings or item store screen. If Kick the Buddy has this option, tap it to force the app to check your purchase history on Amazon’s servers.

5. Ensure Account Consistency
Verify that your Fire Tablet is logged into the same Amazon account used to purchase the items. Sometimes content won't sync correctly if accounts differ.

6. Disable Child Profiles or Parental Controls (If Applicable)
If you are using a child profile on the Fire Tablet, purchases made on the main account might not appear unless explicitly added. You can try switching to the main profile or managing content via Amazon Parent Dashboard.

7. Reinstall the App
As a last resort, uninstall Kick the Buddy and reinstall it from the Amazon Appstore. After reinstalling, try restoring purchases again.

If after all these steps the items still don’t appear, the issue could be related to a server sync problem or a bug with the Fire Tablet version of the app. In that case, reaching out to Kick the Buddy’s support team ([email protected]) or Amazon Appstore support can help you resolve account-specific issues or refunds.

Does this help with what you’re experiencing? If you want, I can guide you through any of the steps in detail. Are you satisfied with this plan?

I 're install kick the buddy and it still does not work

Thanks for trying the reinstall already. Since the problem with items not showing up after purchase continues even after reinstalling Kick the Buddy on your Fire Tablet, let’s try some deeper troubleshooting steps next.

Here’s what I recommend doing now:

1. Force Stop the App
- Go to Settings > Apps & Notifications > Kick the Buddy
- Tap Force Stop to fully close the app before restarting it.

2. Clear Cache and Data (Again, carefully)
- In the same app settings screen, go to Storage & Cache
- Tap Clear Cache first. If the issue persists, try Clear Storage/Data but understand this might erase local progress unless it’s synced online.

3. Restart the Fire Tablet
- Fully power off your tablet and turn it back on. This fresh start can solve lingering software glitches.

4. Check Internet Connection
- Confirm your internet is stable and fast enough since the app must verify purchases online.

5. Look for In-App Restore Purchases Option
- If Kick the Buddy has a “Restore Purchases” button inside the app, tap it to sync your purchases from Amazon servers into the game again.

6. Sign Out and Back In to Amazon Account
- Sometimes signing out and back into your Amazon account on the Fire Tablet can help reset purchase synchronization.

7. Check for App or OS Updates
- Make sure Kick the Buddy and your Fire Tablet OS are both updated to the latest versions.

If none of these works, the problem might be a known bug or a compatibility issue between Kick the Buddy and Fire OS on your model. There have been reports from users about similar problems after reinstalling,1 so contacting Kick the Buddy support at [email protected] might be necessary for personalized help, or to request a possible refund or account fix.

Would you like me to guide you through any of these steps in more detail? Are you satisfied with this next set of solutions?