Hi there! I’d love to help with the reminder inconsistency you’re experiencing with the MyChair app—for both your clients and yourself. To get us started, could you share a bit more about what’s happening? For example:

- Are reminders sometimes not going out at all, or are they going out at the wrong times?
- Is this happening for all clients or just some?
- Are you setting reminders on the app directly, or syncing with another calendar or reminder app on your iPhone?
- Have you noticed if the problem occurs more on your side (your phone) or on the client’s side?

Once I get a clearer picture, I can guide you through some steps to fix or diagnose the issue. Meanwhile, I can share some general tips that often help with reminder inconsistencies on iOS and in apps like MyChair:

1. Check App Notifications:
- Go to your iPhone’s Settings > Notifications > MyChair. Make sure notifications are allowed and that options like Sounds, Badges, and Alerts are enabled.

2. Update MyChair App:
- Make sure your app is updated to the latest version from the App Store. Sometimes bugs affecting reminders are fixed in updates.

3. Confirm Reminder Settings in MyChair:
- Within the app, verify that reminder settings—like how far in advance they go out—are set correctly for both you and your clients.

4. Check Your Time Zone and Device Time Settings:
- Go to Settings > General > Date & Time. Confirm your time zone is set correctly and that ‘Set Automatically’ is enabled. Incorrect device time can cause reminders to trigger inconsistently.

5. Look for Sync Issues:
- If MyChair syncs reminders with iOS Reminders or Calendar, make sure those apps and accounts (e.g., iCloud) are connected and syncing without errors.

6. Restart the Device:
- A quick restart can sometimes clear temporary glitches affecting notifications.

If you’ve already tried any of these or if some details differ, just let me know! I can walk you through any specific setting or dig deeper. Also, if this is happening to many users, the app may be having a backend issue, and I can advise on escalating it to support.

Could you please tell me a bit more about your exact experience? That’ll help me give the best solution.

This app is not reminding people of their appointments (it used to). There’s nothing that has changed on my end. It also isn’t alerting ME that they have been reminded. I get no support from creator

Thanks for sharing those details. It sounds like your MyChair app used to send appointment reminders reliably but now none of your clients get them, and you don’t receive any alert confirming that reminders were sent. Since nothing changed on your end and there’s no support from the app creator, we can try a few checks and workarounds.

Here’s what I suggest:

1. Check MyChair Notification Permissions on Your iPhone:
- Go to Settings > Notifications > MyChair.
- Confirm that Allow Notifications is turned on. Enable Sounds and Banners if not already. Sometimes iOS updates or app updates can toggle these off.

2. Verify MyChair Reminder Settings in the App:
- Open MyChair, find the reminder or notification settings.
- Double-check that reminders are still enabled for clients and yourself, and note how far in advance they are set to send.

3. Confirm Client Contact Info Is Correct and Unique:
- Sometimes duplicate or incorrect phone numbers or emails in client profiles can block reminders from sending. (I saw some reports of this as an issue in similar appointment apps.) Make sure each client’s contact info is accurate and appears only once3.

4. Restart Your iPhone:
- A quick restart can clear any notification glitches affecting the app.

5. Check for MyChair App Updates:
- Go to the App Store and see if there is an update available. Developers often fix reminder notification bugs through updates.

6. Test Sending a Reminder to Yourself:
- Try creating a dummy appointment and see if you get a reminder notification and if the client (yourself) does.

7. Look for External Service or Backend Issues:
- Since the app developer isn't providing support, check MyChair’s social media or forums to see if other users report similar issues. It may be a system-wide outage or bug.

If after these steps the reminders still don’t work or you get no notification about sending, it may be necessary to switch to an alternate reminder system temporarily—for example, syncing appointments with your iPhone calendar or a third-party reminder app that has reliable notifications.

Would you like me to help you set that up, or would you prefer we try some more advanced troubleshooting? Let me know how these steps go!