Hi! I understand your Dancefitme app audio is not playing, let's get that sorted out together. Just to help me pinpoint the issue better:

- Are you not hearing any sound at all, or is it just certain videos or workouts?
- Have you noticed if the audio icon within the app is showing muted or turned off?
- Is your device's overall volume up and not muted?
- Are you using headphones or the device speakers?

Once you confirm these, I can guide you step-by-step through some easy checks and fixes to get your audio working again on your Android 10 device with the WebKit browser-based app or native app.

Audio not playing

Thanks for confirming! Since your audio is not playing on your Android 10 device using the Dancefitme app, let's go through some steps that are known to help resolve audio issues:

1. Check device and app volume:
- Make sure your device volume is turned up and not muted.
- Inside the app, look for any audio or mute button and ensure it is not muted.

2. Restart the app:
- Close the Dancefitme app completely.
- Reopen it and check if audio works now.

3. Restart your device:
- Sometimes a simple restart of your device can fix underlying audio process issues.
- Power off your phone, wait 30 seconds, and then power it back on.

4. Check your network connection:
- If you are streaming content, a weak or unstable Wi-Fi connection may cause audio or playback problems.
- Try switching between Wi-Fi and mobile data to see if that helps.

5. Log out and log back into the app:
- Log out from your account in the app.
- Restart your device.
- Log back in to refresh your session as sometimes account token issues impact playback.

6. Update the app:
- Ensure you have the latest Dancefitme app version from Google Play Store.
- App updates often fix bugs including audio issues.

7. Clear app cache (if available):
- Go to your device’s Settings > Apps > Dancefitme > Storage > Clear Cache.
- This removes temporary files that could cause bugs.

If after these steps your audio still doesn't play, it might be useful to contact Dancefitme support directly at [email protected] for more in-depth assistance tailored to your account or device specifics1 2 4.

Would you like me to help you walk through any of these steps?

How to fix audio playback on Dancefitme app?

Thanks for asking! To fix audio playback issues on the Dancefitme app on your Android 10 device using WebKit, here is a step-by-step guide that should help you get your sound back:

1. Restart Your Device:
Power off your phone completely, wait about 30 seconds, then turn it back on. This can clear temporary glitches affecting audio playback.

2. Check Volume Settings:
- Make sure your device’s volume is turned up and not muted.
- Also check within the Dancefitme app for any mute or audio controls and ensure sound is enabled.

3. Log Out and Back In:
Sometimes your session token might cause playback issues. Log out from the Dancefitme app, then restart your device, and log back in.

4. Switch Network Connection:
If you are streaming workouts, unstable internet can affect playback. Try switching from Wi-Fi to mobile data or vice versa.

5. Update the App:
Open Google Play Store and check if an update is available for Dancefitme. Installing the latest version can fix bugs impacting audio.

6. Clear App Cache:
Go to your device’s Settings > Apps > Dancefitme > Storage > Clear Cache. This removes temporary files that may cause problems.

7. Reinstall as a Last Resort:
Uninstall the app, then reinstall it from Google Play Store. This ensures you have a fresh installation eliminating corrupted files.

If none of these steps work, consider contacting Dancefitme support directly via [email protected] for more personalized help. They can check for any account-specific or device compatibility issues1 2 8.

Would you like me to help you start with any of these steps?