Hi! I’m sorry to hear that your Missouri Lottery app is stuck on the spinning logo—let’s work together to get it running smoothly for you.

First, can I ask if you’ve already tried closing the app completely and reopening it? Sometimes the app might get stuck in the background. If you haven’t tried that, here’s a simple way to do it on your Android 10 device:

1. Go to Settings > Apps & notifications > See all apps.
2. Find and select Missouri Lottery Official App.
3. Tap Force Stop to fully close the app.
4. After that, try reopening the app.

If it’s still stuck, the next step is to clear the app's cache and maybe even its data. This removes temporary files that could cause loading issues:

1. In the same app info page, tap Storage & cache.
2. Tap Clear Cache first.
3. Then, if needed, tap Clear Storage or Clear Data (this may require you to log in again, so have your details handy).
4. Open the app again and see if it loads properly.

If clearing cache alone doesn’t work, clearing data often fixes loading problems like the one you described.

Also, make sure your app is updated to the latest version from the Google Play Store, as outdated versions sometimes cause these issues.

If after trying these steps the problem persists, please let me know, and we can explore more advanced fixes or check if there are any server-side issues affecting the app’s functionality.

Are you comfortable trying these steps now? I’ll guide you through!

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