[Chorus] Chorus AI not joining my calls

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Jack Hosterman
10 months ago In Chorus
Chorus AI not joining my calls

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Charlotte Green

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10 months ago

Hi there! I understand that Chorus AI is not joining your calls, and I'd be happy to help figure out what's going on. To start, could you tell me a bit more about your setup? Are you using a specific video conferencing platform like Zoom, RingCentral, or something else? Also, are these internal or external meetings? Sometimes that affects how Chorus joins calls.

Meanwhile, here are some common areas to check which might help resolve the issue:

1. Meeting Type: By default, Chorus does not join internal video calls automatically because they might contain private or sensitive information. So if these are internal calls, Chorus might be intentionally not joining.

2. Chorus Integration and Permissions: Ensure that your Chorus account is properly integrated with your video conferencing platform and that Chorus has permission to join meetings. You might want to check with your Chorus admin to confirm access rights.

3. Scheduling and Invitation: Sometimes, Chorus needs to be added explicitly to the meeting invite or set up in advance to join the call automatically.

4. Network or Firewall Restrictions: Since you are on Windows 10 with WebKit browser, verify that no local firewall or network restrictions are blocking Chorus from joining calls.

If you let me know the meeting platform and any error messages or behaviors you see when Chorus tries to join, I can guide you through more specific steps to troubleshoot.

Are you using Zoom, RingCentral, or another service for your calls? And are these calls internal to your organization or with external participants?

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