[PGA TOUR] Not keeping me signed in

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carol
2 months ago In PGA TOUR
not keeping me signed in

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Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

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2 months ago

Hi! I understand your PGA TOUR app isn’t keeping you signed in. Let’s get this sorted out. To help me guide you better, could you tell me:

- Are you using the PGA TOUR app on your Windows device or another platform?
- Is this issue happening after closing the app or when the device restarts?
- Have you tried any fixes so far, like clearing the app’s cache or reinstalling?

In the meantime, here are some straightforward steps that often help with sign-in retention issues:

1. Check app updates: Make sure your PGA TOUR app is fully updated. Developers often fix bugs causing sign-in problems in new versions.
2. Clear app cache and cookies: Since you're on Windows with WebKit, clearing browser cache or app cache can resolve leftover sign-in data conflicts.
3. Avoid manual logout: Sometimes, manually logging out forces the app to forget details. Try closing the app without logging out.
4. Use “Keep me signed in” if offered: Double-check the box or toggle for staying signed in during login if available.
5. Check system date and time: Incorrect system time can mess with authentication tokens. On Windows, confirm date/time is set automatically.
6. Review security software: Occasionally, antivirus or firewall settings clear login data or block app data storage. Temporarily disable them to test.
7. Reinstall the app: If nothing else works, uninstall and reinstall the app to reset settings.

If you have already attempted some of these, please let me know which ones, and we can dive deeper, such as inspecting account settings or potential server-side issues.

Are you satisfied with this initial guidance? I’m here to help until you stay signed in smoothly!

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