Hi there! It sounds like you're having some trouble with your VPhoto device after unplugging it. Just to clarify, when you plugged it back in, are you seeing a message that says "nexphoto," and then it stops or doesn't function as expected?

Could you let me know what specific issues you're encountering after that initial screen? Are you unable to access your photos, or is there another problem? This will help me guide you in the right direction.

My photos do not come up on the screen

Thanks for your patience! Since your photos are not displaying on the screen, let's try a few steps to troubleshoot this issue:

1. Restart the VPhoto Frame: Sometimes, simply restarting the device can resolve display issues. To do this, try holding down the power button for a few seconds until it turns off, then turn it back on.

2. Check the Wi-Fi Connection: Ensure that your VPhoto frame is connected to the Wi-Fi network. A dropped connection can prevent photos from loading. You can check this in your VPhoto settings.

3. Reinstall the VPhoto App: If your frame is still not working, try uninstalling the VPhoto app from your iPhone and then reinstalling it from the App Store. Once you log back in, send a photo to see if the problem persists. 2

4. Reset Connection: If you’re still not seeing your photos, consider resetting the connection between your frame and your phone. Sometimes, just re-establishing this connection can help. You may need to reconnect through the app with a connection code or QR code.

5. Check Frame Updates: Ensure your VPhoto frame’s firmware is updated. If it’s outdated, it might not function correctly.

Could you try these steps and let me know if any of them resolve the issue? If not, we can look into more advanced troubleshooting options.