Hi there! Sorry to hear the PlushCare app keeps crashing on your Mac. To help me assist you better, could you tell me when exactly the app crashes? Is it right when you open it, during a specific action, or randomly? Also, have you already tried any steps like restarting your Mac or reinstalling the app?

Once I have a clearer picture, I can guide you through some tailored troubleshooting steps for your OS X 10.15.7 system.

Crashes as soon as I open it. Thanks.

Thanks for letting me know it crashes right when you open it. Let’s try a few straightforward steps tailored for your Mac running OS X 10.15.7:

1. Force Quit the App:
- Press Command + Option + Escape to bring up the Force Quit Applications window.
- Select PlushCare if it’s listed and click “Force Quit.”

2. Restart Your Mac:
Sometimes a quick reboot can clear memory or process conflicts causing the crash.

3. Reinstall the App:
- Open your Applications folder, drag PlushCare to the Trash, and then empty the Trash.
- Go to the PlushCare website, download the latest Mac version, and install it fresh.

4. Check for Software Conflicts:
- Ensure macOS is up to date (since you're on Catalina 10.15.7, check System Preferences > Software Update).
- Disable any third-party apps that might interfere, especially security or network-related tools, and try launching PlushCare again.

If you get an error message when opening or the app still crashes immediately, let me know what it says if anything appears. That will help narrow down the issue.

Are you comfortable trying these steps, or would you like me to guide you through any of them in detail?

Thanks. But it's crashing on my iPhone. How do I fix that?

Thanks for clarifying that the PlushCare app is crashing on your iPhone. Let's work through some steps to get this sorted out for you.

Here’s what you can try on your iPhone:

1. Force Close the PlushCare App and Reopen
- Swipe up from the bottom of the screen (or double-click the Home button if your iPhone has one) to bring up the app switcher.
- Find the PlushCare app and swipe it up to close it completely.
- Then, reopen the app and see if it still crashes.

2. Restart Your iPhone
- Press and hold the side button and either volume button until the slider appears.
- Slide to power off, wait about 30 seconds, then press and hold the side button again until the Apple logo appears.
- Open PlushCare again after your phone restarts.

3. Update the PlushCare App and iOS
- Go to the App Store, tap your profile icon, then scroll down to check if PlushCare has an update available. If yes, update it.
- Also, check your iOS version in Settings > General > Software Update to ensure you’re running the latest iOS compatible with your device.

4. Delete and Reinstall PlushCare
- Press and hold the PlushCare app icon until all icons jiggle, then tap the “X” or “Remove App” and confirm to delete.
- Head over to the App Store, download, and install PlushCare anew.

If after these steps the app still crashes immediately upon trying to open it, there may be either a bug related to the current iOS version or something specific to your account. At that point, I can help escalate this with PlushCare’s technical team to investigate further.

Would you like me to guide you through any of these steps? Or, did you notice the app started crashing after a certain update?

Here’s a useful official guide from Apple on crashing app fixes that matches what I shared: Apple Support 1