[HISTORY] Internet was down for a couple hours, now an Error message says” trouble loading data “.

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Ruth Hanson
10 months ago In HISTORY
Internet was down for a couple hours, now an Error message says” trouble loading data “.

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Frank Taylor

Frank automates deployment pipelines and loves tinkering with container orchestr...

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10 months ago

Hi! I see you're getting a "trouble loading data" error on your HISTORY app right after your internet was down for a couple of hours. Let's figure this out together.

First, can you share if your iPhone is now connected to a stable internet connection? Sometimes, after an outage, the connection might be spotty, causing the app to struggle when fetching data.

Assuming your internet is working properly, here are some simple steps to try:

1. Close and Restart the App: Double press your iPhone's home button or swipe up (depending on your model) to view open apps. Swipe the HISTORY app off the screen to close it. Then reopen it—this can refresh the app's connection.

2. Check for App Updates: Sometimes bugs are fixed in updates. Go to the App Store and check if there's an update for HISTORY available. Install it if yes.

3. Restart your iPhone: A simple restart can clear temporary glitches.

4. Clear App Cache/Data: iOS doesn't have a direct cache clear like Android, but uninstalling and reinstalling the app accomplishes a similar effect. You might try deleting the HISTORY app and reinstalling it from the App Store if the above steps don't help.

5. Verify Date & Time Settings: Make sure your iPhone's date and time are set correctly or set to automatic under Settings > General > Date & Time. Incorrect settings can cause loading issues.

If after these steps you're still seeing the error, it could be a temporary server-side issue on HISTORY's end after the outage, or your account data might be stuck syncing.

Would you like me to guide you through uninstalling and reinstalling the app? Or have you already tried any of these steps? That way, I can help you better.

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