[imo video calls and chat] Reliever is not seeing my massages

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Leiva
9 months ago In imo video calls and chat
Reliever is not seeing my massages

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Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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9 months ago

Hello! I understand that your recipient is not seeing your messages on imo. Let me help you with that. Just to clarify a bit:

- When you say they're not seeing your messages, do you mean the messages aren't marked as "read" or "seen," or are they telling you they never received them at all?
- Also, do you notice any error messages or problem when sending the messages from your side?

This will help me guide you better. Meanwhile, here are some quick checks we can start with:

1. Check your internet connection: A weak or unstable connection can prevent messages from being delivered properly. Try switching from Wi-Fi to mobile data or vice versa.
2. Confirm message status: Open the chat with the recipient and check if there's any indication next to your message showing it was sent, delivered, or seen. Usually, imo shows small icons or text status to indicate this.
3. Ask recipient to check their status: Sometimes, the recipient might have set their status to “Invisible” or disabled read receipts. This can make it seem like they’re not seeing messages even if they have.
4. Update imo app: Ensuring both you and the recipient are using the latest version of imo can prevent compatibility or bug issues affecting message delivery.
5. Reboot device: Restart your phone to refresh network and app processes.

Can you try these and let me know if there is any change? If messages show as sent but not delivered or seen, there might be something else going on we need to dig into. Also, is your recipient using imo on a similar device and OS, or are they on something different?

Looking forward to your reply so we can fix this!

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